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Claims Officer

1 month ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your opportunity:
QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within the Commercial Liability space. This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

- Efficient management of the claims process, resulting in accurate completion and validation of claims
- Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
- Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public
- Ensuring compliance with relevant statutory guidelines and standards
- Initiation and completion of any recoveries from third parties
- Self audit of claims files to ensure positive internal audits
- Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines

Your story so far
- Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims
- Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
- Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants
- Legal qualifications will be advantageous but not a mandatory requirement
- Ability to build and maintain strong client/customer relationships
- Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions
- Ability to participate in alternative dispute resolution

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Application Close Date: 27/04/2023 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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