Claims Officer

4 weeks ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Parramatta NSW/Hybrid role

Type: Full time - 12 month fixed term contract

The opportunity

At QBE, we are always looking for empathetic and eager to learn insurance claims professionals for our commercial property claims team. If you have strong customer service experience and a passion for helping people, this great position within insurance will give you the platform to develop into a successful insurance professional.

This role focuses on our ability to provide delivery of superior claims service, determine proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. The QBE Case Management model involves liaising with essential external stakeholders to help support our customers through the claims process.

Your new role
- Provide outstanding customer service via verbal and written interactions
- Guide and provide support to people throughout the claims process
- Build and maintain strong relationships with both internal and external stakeholders including brokers, customers, builders and suppliers
- Work in a fast-paced and dynamic work environment
- Manage claims comprehensively, overseeing the entire process with guidance from your leaders

About you
- Property claims experience is highly regarded but not essential
- Customer focused with a genuine care for people
- Possess resilience and the ability to remain composed under pressure
- Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process
- Demonstrated proficiency in computer skills, adaptability to new systems, effective prioritization of work, and a willingness to seek assistance when required
- Experience within claims systems is desirable

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen #QBEletsmakeithappen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer in the Australian Workplace Equality Index - the definitive national benchmark on LGBTIQ+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family Friendly Accredited employer since 2021
- Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023
- Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

APPLY NOW and let’s make it happen

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Application Close Date: 17/03/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an

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