Claims Officer-2

2 months ago

Parramatta, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

6 Month Fixed Term Contract
- Your part in a changing world- At QBE, our purpose is to enable a more resilient future.- We’re an international insurer and reinsurer with a local presence in 27 countries.- Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.- We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.- Today, we employee more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.- The Opportunity- Our aspiration is to provide a world class claims service by seeking out the best way to help our customers during their time of need, whether it’s having their home burgled or suffering a catastrophic loss to their property. The start of this journey is to build Australia’s most respected property claims team and to do this we recognise that we must invest in our people.- We are looking for a Claims Officer who has managed end-to-end claims. Ideally, this individual has experience within Property Claims.- You will be providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.- This role will be managing both Commercial and Domestic Claims and will be primarily Property Claims.- What does success look like?- We are looking for a solutions focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge.- You will possess:- Previous experience as a Property Claims Officer is highly advantageous
- An insurance or similar background where you have provided a world class customer service experience and have shown passion to grow and develop in to a property insurance professional
- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
- Self-motivated with excellent organisational skillsWe value our employee’s experience with us and are proud to have been recognised for the following awards:- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTI workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Join us- QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us- Application Close Date: 22/01/2023 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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