IT Service Desk

3 weeks ago

Melbourne, Australia Hudson Australia Full time

**About You**

**Responsibilities**:
Responsibilities for this engagement are primarily:

- Assist the Information Management team with bench marking and improving customer survey standards by conducting regular Customer Surveys across Council.
- Prepare materials and provide induction training to all new employees who use PC's (Personal Computers) on the network.
- Provide advice and support to other staff to ensure a cohesive and competent customer focused work team.
- Implement Council's desktop computer environment by performing installations, upgrades and maintenance of the Council's PC hardware and software across Council including remote sites.
- Develop implementation procedures to allow ease of installation and upgrades to Council's hardware and software.
- Facilitate procedures to service users throughout the organisation, maintain hardware as necessary and investigate necessary upgrade paths for future direction, providing technical support as necessary.
- Attend meetings as required to provide direction for organisational teams where expertise in Council's computer system is required.
- Assists with preparation of annual business plan and undertakes management of projects related to IT (Information Technology) Operations, within the set parameters as identified in the IT plan as required.
- Provide administration and support for mobile devices including laptop 3G connections, smart phone handsets and tablet devices.
- Maintain asset register for council hardware.
- Administration and support for councils PABX spectrum system. Including maintenance of Customnet features, patching and arrangement of new/cancelled services.
- Fault diagnosis: repairs for fixed line analogue/digital services, ISDN, ADSL and related equipment. Liaise with service providers for all faults and repairs to all equipment / services on and off site.
- Assist with planning/development of infrastructure for new sites.
- Provide handset, headset and conferencing equipment recommendations, orders and installs.

In line with the position purpose and key responsibilities the following describes the accountability

and extent of authority of the IT Support Officer.
- Recommend operational expenditure to the Co-ordinator IT Operations on matters pertaining to a common desktop environment and Help Desk operating procedures.
- Identification and recommendations of enhancements to the Desktop Standard Operating Environment (SOE).
- Accountable for the optimum operation of Council's desktop systems.
- Accountable for the optimum operation of Council's telephony systems.
- Accountable for maintaining confidentiality of Council information accessed through Council's computer systems.
- Accountable for efficient use of time and resources.

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.

  • Service Desk Coordinator

    1 month ago

    Melbourne, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Encore Theme Full time

    Melbourne, Australia - 2920219 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...

  • Service Desk Analyst

    1 month ago

    Melbourne, Australia Circuit Recruitment Full time

    This role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry. **The responsibilities include**: - Taking first line calls from partners and staff and troubleshooting issues to come to a timely and effective resolution -...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...

  • Service Desk Manager

    4 weeks ago

    Melbourne, Australia The Recruitment Company Full time

    The Service Desk Manager is responsible for the support of end user and student computer services, Internal and External resources. You will be responsible for managing and reporting on service levels, relationship management and business communication in relation to operational support services and act as a senior technical resource within the Support...

  • IT Service Desk Manager

    4 weeks ago

    Melbourne, Australia Nous Group Full time

    Nous is a great place to work... Nous Group is an international management consultancy with over 700 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams we create innovative...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia ASPECT Studios Full time

    Melbourne **First posted**: May 16, 2023 **Job ID**: Service Desk Analyst - Melbourne ASPECT Studio’s growing technology team are seeking a Service Desk Analyst to provide exceptional end-user and operational support to our national and international studios. Located in Melbourne, this position is perfect for an IT professional seeking broader exposure...

  • Service Desk Officer

    1 week ago

    Melbourne, Australia Hudson Full time

    Ballarat (On-site, 5 days per week)9 weeks$35 - $40 per hour + SuperannuationThe Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services,...

  • IT Service Desk Officer

    6 days ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Permanent Full Time Position** - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Permanent Full Time Position**: - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: V13054 **Work type**: Fixed Term Full Time **Location**: Melbourne **Categories**: Information Technology The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the...

  • Manager, Service Desk

    4 weeks ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Southern Metropolitan, Various, Melbourne | Eastern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 21906 **ABOUT THE ROLE**: Join Mercy Health's Technology Team during this exciting period of digital transformation and growth in our...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Spring Professional Full time

    **Responsibilities** 1. Provide individual support and a positive customer experience in the use of ICT equipment, resolution of issues and general information provision in managed and non-managed environments 2. Create practical, simple and accessible solutions to problems after considering multiple perspectives 3. Consult with available sources to...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Corptec Technology Partners Full time

    **About Corptec** - Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest in FinTech, Retail, Telco, and Government organizations. We’re urgently hiring an **IT Service Desk Analyst** to join our client. As a...

  • Service Desk Technician

    6 days ago

    Melbourne, Australia RSM Australia Full time

    Service Desk Technician **Service Desk Technician** **Job no**: 494204 **Work type**: Full time **Location**: Melbourne **Categories**: National IT We are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training. Key responsibilities: - Provide first and second level...

  • Digital Service Desk Analyst

    1 month ago

    Melbourne, Australia Certus Recruitment Group Full time

    **Digital Service Desk Analyst** **Melbourne CBD** **92-105k Salary + Super + Benefits** Our enterprise-level client, a recognised name, is experiencing growth throughout Australia. Due to their ongoing commitment to excellence and their large digital transformation, they have an immediate opening for a Digital Service Desk Analyst to be based in Victoria,...

  • IT Service Desk Analyst

    1 month ago

    North Melbourne, Australia Etainsolutions Full time

    Location: ** North Melbourne** Open To: **Australian Citizens** We are seeking service desk support Staff: In this team, You will be a vital player whose capability and drive. will see your career progress. We are looking for a real team player with a passion for IT Must have a proven understanding of: - ITIL and IT Service Desk & Onsite best...

  • Service Desk Analyst

    4 weeks ago

    Melbourne City Centre, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Melbourne CBD Job Type : Contract Job Salary : $40 - $47 per hour ** Contract role - Service Desk Analyst - Melbourne ** **The company** **We are partnering with a global law firm to recruit an experienced Service Desk Analyst - 3 month initial contract. This role is looking for...

  • Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Perigon Group Full time

    Windows 10 / O365 / Active Directory - 3 Month Contract - Hourly Rate - Melbourne Based / Hybrid Working Arrangements **The Role**: Our client is a Global Professional Services organisation on the lookout for a Service Desk Analyst to join their team on a 3 Month Contract. - Windows 10 / O365 / Active Directory - 3 Month Contract - Hourly Rate - Melbourne...

  • IT Service Desk Analyst

    1 month ago

    Melbourne, Australia Country Road Group Full time

    **Job no**: 993468 **Work type**: Full-Time **Location**: Melbourne - CBD & Inner **Categories**: IT In your role as an IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by the Country Road Group employees in our stores and corporate head offices. You will be working with a collaborative team...