Guest Services Officer

2 weeks ago


Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**About Park Hyatt Melbourne**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the Role**

As the Guest Services Officer - Guest Services, you will be responsible for ensuring the smooth and efficient running of the department and providing an excellent and consistent level of service to our customers in accordance with Hyatt International’s brand standards.

Working amongst a team of 6, you will support the Front Office Manager in the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

**Some of the responsibilities include**:

- Handle internal and external phone calls, relaying messages with proficiency
- Operating and controlling the telephone switchboard
- Handle guest inquiries and requests and have a thorough knowledge of Melbourne and its surrounding areas
- Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
- Ensure smooth and efficient operation of the Front Office on a day-to-day basis including cleanliness
- Assist in maintaining a high level of security for guests, staff, and hotel property
- Ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and instigate appropriate action when necessary

**Qualifications**:

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication, and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5-star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.


  • Office Guest Services

    4 weeks ago


    Melbourne, Australia people2people Full time

    Are you a highly motivated individual with a passion for delivering excellent customer service? - Do you have exceptional communication skills and enjoy working in a fast-paced environment? - Are you looking to take the next step in your career with a dynamic and professional team? If you answered yes, we want you to join our client's office in a office...


  • Melbourne, Australia Hyatt Full time

    SummaryAbout Park Hyatt Melbourne Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the Role As the Guest Services...


  • Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Guest...

  • Guest Service Agent

    4 weeks ago


    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Guest Services Agent

    4 weeks ago


    Melbourne, Australia Lancemore Hotel Group Full time

    **Located in the heart of the East End Theatre District, Melbourne CBD**: - ** Part time opportunity available**: Lancemore Crossley Street is seeking a Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests. **ABOUT THE ROLE**: - Help deliver exceptional guest experiences at...

  • Guest Services Agent

    4 weeks ago


    Melbourne, Australia Lancemore Hotel Group Full time

    **Located in the heart of the East End Theatre District, Melbourne CBD**: - ** Part time opportunity available**: Lancemore Crossley Street is seeking a part-time Guest Service Agent needed to join our amazing Front Office Team delivering genuine hospitality and a boutique experience to our guests. **ABOUT THE ROLE**: - Help deliver exceptional guest...

  • Guest Services Agent

    1 month ago


    Melbourne, Australia The Standard Hotel Full time

    The StandardX, Melbourne Fulltime and Casual Positions Available We’re looking for you! WE#anythingbutstandard Duties & Responsibilities    Consider the guest experience in everything youdo, always be onstage and delight in offering the best assistance to our guests. To represent the face of the hotel to be ableto offer a warm welcome to...


  • Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot to explore Melbourne’s hot spots, hidden gems, and local sounds. With 277 rooms, 180-degree view of Melbourne from our Langlands’ Restaurant &...

  • Guest Services

    1 month ago


    Melbourne, Australia The Standard Hotel Full time

    The StandardX, Melbourne Great fun, great attitude? We’re looking forward to meeting you! WE#anythingbutstandard Duties & Responsibilities Consider the guest experience in everything you do, always beonstage and delight in offering the best assistance to our guests, and tocreate the special Standard experience. Take pride and personal...

  • Hotel Front Office

    4 weeks ago


    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    We have an exciting opportunity for a casual Night Guest Service Agent to join our front office team. **Who we are**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. We pride ourselves on providing our guests with a GRAND experience and...

  • Guest Experience

    1 month ago


    Melbourne, Australia Kingfisher Recruitment Full time

    Melbourne - Permanent **Guest Experience & Office Support**: - Based in the heart of Melbourne CBD | Permanent Full-Time role, Mon-Fri busines - Employer of Choice | Market Leader with strong brand - Stable team with high company retention & warm, inviting culture **About the company** An incredible opportunity to join a sought-after, market leading...


  • Melbourne, Australia Hyatt Full time

    SummaryAbout Park Hyatt Melbourne Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the Role As the Porter, you will be...


  • Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Porter,...


  • Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL14981) **Guest Services Call Centre Agent**: FULL TIME - ROTATIONAL ROSTER At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence and we work...

  • Part Time

    4 weeks ago


    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22207408 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AC Hotel by Marriott Melbourne Southbank** is looking for a **Guest Service...


  • Melbourne, Australia Compass Group Full time

    **Restaurant Associates are a team of world class hospitality and fine-cuisine professionals, delivering contemporary food solutions and service across leading corporations and iconic venues all across Australia.** We currently have several roles in our Guest Services Teams for experienced Receptionists who will be responsible for providing a professional,...

  • Guest Service Agent

    1 week ago


    West Melbourne, Australia Marriott Full time

    Job Number 24079173Job Category Rooms & Guest Services OperationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...


  • Melbourne, Australia Compass Group Australia Full time

    **Restaurant Associates are a team of world class hospitality and fine-cuisine professionals, delivering contemporary food solutions and service across leading corporations and iconic venues all across Australia.** We are looking for a Receptionist who will be responsible for coordinating our guest services team in Melbourne. This role will see you juggling...

  • Guest Service Agent

    1 month ago


    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...


  • Melbourne, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...