Operations Manager Hobart

4 weeks ago

Hobart, Australia Wilson Security Full time

Client Focus
- Leadership Position
- Services Industry

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

**SECURITY OPERATIONS MANAGER**

**The role**:
This position assumes functional responsibility for the account management of Wilson Security clients throughout Tasmania.

Working closely with the State Manager its purpose is to provide leadership, guidance, and direction to direct reports to ensure that they are able to perform their roles effectively and efficiently.

The position is the conduit for information, reporting, and implementation of direction to and from State Management and Clients.

As a leader and client-facing operative, your communications and presentation will be confident, clear, and approachable.

**Key responsibilities include**:

- Managing and maintaining critical shift rosters
- Monitoring, reviewing and driving the performance of direct reports
- Providing clear, prioritised communications with internal external stakeholders
- Structuring meetings with relevant stakeholders to review group performance
- Providing accurate and timely information on performance, variances and accompanying action plans to the State Manager
- Monitoring performance, addressing and documenting gaps
- Overseeing the management of claims, customer complaints, issue resolution and capital expenditure

As the key contact for leading clients, you will demonstrate exceptional customer service and communication skills while adhering to contractual obligations. The ability to develop rapport with stakeholders is paramount to your success.

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.

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