Medico Legal Operations Receptionist

6 months ago

Sydney, Australia Clinical Evaluations Full time

Clinical Evaluations is a leading boutique medico-legal company with a multi-site and interstate operation providing independent medicolegal assessments with expert reports and services to our many clients including law firms, government, insurers, corporations, and direct access to the public. Our extensive medical panel is composed of national leaders in the provision of medicolegal healthcare and our operations team are dedicated to ensuring our clients receive excellence in service outcomes.

The Operations reception role is based in Sydney CBD. Travel to facilitate business development, service delivery and manage operational matters may occasionally be required.

**Client Services Job Description**

We are seeking an ambitious full-time Operations team member to provide high quality service outcomes to our valued clients.

Reporting directly to the on site Administration Manager, this exciting and high impact appointment will have direct responsibility for:

- Reception area
- Retaining the user client base and the Medical Specialist Panel to meet the ongoing and evolving needs of the market
- Maintaining and building strong client relationship, enthusiastically displaying self-directed leadership in management and business development
- Ensuring an impeccable quality of product and service

**Not negotiable**
- Honest and truthful human being who has personal regard and commitment to work ethic
- Integrity with high standards of professional and ethical conduct
- Loyal to the interest of the business
- Manners that set an example of excellent behaviour and enhance a polite, courteous workplace culture
- This is not a work from home role

**Requirements for this role**
- Exposure to personal injury insurance, legal, medical or case management environments and a formal relevant qualification
- Successful track record in management or leadership in an equivalent role
- Very high attention to detail
- Exceptional interpersonal skills
- Verified ability to analyse, develop and implement strategies with an outcome-focused approach
- Flexibility and a “hands on” approach in a fast-paced, ever-changing environment where quality and values are not compromised
- Outstanding relationship building and influencing skills at all levels
- Exposure to personal injury insurance, legal, medical or case management environments and a formal relevant qualification will be highly regarded
- Strong existing relationships within the medicolegal ecosystem

**Skills & Experience**
- Previous experience working within the personal injury medical or legal administrative field with an understanding of medical and medicolegal terminology
- Dedicated customer service orientation
- Experience in managing a large database
- Ability to maintain confidentiality
- Excellent and finely attuned interpersonal skills

**Remuneration**

**Salary**: $70,000 per year

Schedule: 8 hour shift

**Job Types**: Full-time, Part-time

**Salary**: $70,000.00 - $70,001.00 per year

Expected hours: 38 per week

Schedule:

- 8 hour shift

Work Location: In person

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