Team Leader Business Support

6 months ago


Brisbane, Australia Office of Industrial Relations Full time

**Your key responsibilities will be to**:

- Ensure the health, safety and wellbeing of the team(s) over which you have responsibility. This includes ensuring you and your team members are aware of and observing their responsibilities and obligations including under relevant OIR HSW policies and procedures. Manage and lead the Business Support Team to effectively deliver the support activities to meet the operational requirements primarily of the Review and Appeals Units but also other work units within the 347 Ann Street building. Actively participate and contribute to the Review and Appeals Leadership Team, providing advice and guidance on relevant issues. Undertake regular achievement planning with the team and provide regular feedback and mentoring sessions. Monitor and prepare basic system reports in relation to the performance of the Business Support Team to assist you in measuring team members progress against KPI's. Provide technical assistance, support and guidance to the Business Support team and wider unit on out of time legislation and relevant case law. Provide exceptional customer service to all stakeholders, by ensuring the support provided by the Business Support Team is as efficient and effective as possible. Investigate and resolve any issues or complaints by liaising with relevant parities and responding in timely manner. Actively contribute to the ongoing enhancement of the Business Support Team by way of continuous improvement complementary to the goals, functions and activities of the Office of Fair and Safe Work Queensland (OFSWQ) and the Department. Manage ad-hoc projects and undertake other duties, involving other teams and working groups as required. Identify emerging issues or trends and work with Review and Appeals Managers to develop solutions that respond to the business needs and customer expectations for the Review and Appeals Units. Ensure the health, safety and wellbeing of the team(s) over which you have responsibility. This includes ensuring you and your team members are aware of and observing their responsibilities and obligations including under relevant OIR HSW policies and procedures.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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