Premium Dining Coordinator

1 week ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24020728

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an Premium Dining Coordinator, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 5+ years’ experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3-years’ experience in the food and beverage, culinary, or related professional area.
- Beneficial to have prior five-star hotel mixed with standalone restaurant experience.
- Previous experience in a reservation/events/administration management & sales capacities will be viewed favorably.
- Must have a Victorian RSA certificate & full Australian working right

**CORE WORK ACTIVITIES**

**Assisting in Food and Beverage Operations**
- Creates and nurtures a property environment that emphasizes motivation, empowerment, lateral teamwork, continuous improvement, and a passion for providing exceptional service.
- Responds quickly and proactively to guest concerns.
- Identify and takes action to maximize revenue opportunities though strong management of guest and table inventory.
- Demonstrates self-confidence, energy, and enthusiasm.
- Assists and supports the premium dining outlets in venue during operational hours & behind the scenes where required.
- Motivates and empowers ladies & gentlemen to solve guest and employee related concerns.
- Attract, select, and retain the best ladies & gentlemen apart of our hosting & reservation teams.
- Inspire exceptional talent through development and growing the skills of fellow ladies & gentlemen.
- Leads a growing team of hosts & guest service agents

**Ensuring Exceptional Customer Service**
- Create unique, memorable, and personal experiences that stay with guests for life.
- Responds quickly and proactively to guest's concerns.
- Department brand standard champion who conducts consistent audits of all F&B venues and generates supporting reports which are shared with the leadership team for on-going training and development.
- Sets service expectations for all guests internally and externally through strong guest service mapping throughout the property.
- Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate venue manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Attends outlet line-ups to share VIP and guest relation information highlighting any specialty requests, dietaries, or repeat return guests.
- Develops a relationship with all guests to build repeated clientele internally and externally.

**Additional Responsibilities as Assigned**
- Attends Food & Beverage & Marketing meetings when needed in support of delivering the hotel marketing plan & planning for special events & promotions.
- Apart of the leadership team which strategically develops, plans, and brings to life key signature activations.
- Works diligently with the Director of Food & Beverage to support the hotel sales team in driving revenue growth opportunities throughout Food & Beverage.

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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