Collection Effectiveness Analyst
2 weeks ago
Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role:
9 month fixed term contract | Melbourne based
Looking for a change in your career? The Credit and Affordability team are looking for a passionate analyst to join their team. The Credit and Affordability team manages collections for over 4 million of AGLs’ retail customers across our Energy and Telco business’. The purpose of this role is to improve and manage the approach towards operational procedures, quality assurance evaluations, and agent call management.
What you’ll do:
- Lead vendor relationship for process improvement and call management aligned with KPIs.- Collaborate with internal teams to establish successful campaign frameworks.- Revise QA program including call monitoring and calibration for better outcomes.- Implement collection effectiveness scorecards at both holistic and agent levels.- Engage AGL stakeholder departments for input and expertise.- Provide oversight for vendor activity to achieve collection goals.
About you:
- Previous demonstrated experience within a Credit and Collections environment- Possess strong analytical skills with the ability to gather, interpret and analyse information- Strong stakeholder and vendor management skills- Demonstrated understanding of an inbound and outbound credit and collections operations environment- Possess the ability to coach and educate various business units and teams- Excellent communication and written skills
At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Play an active role in our diversity & inclusion initiatives.
- _Benefits may change over time and vary based on role type and location._
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._
Job Family Group:
Credit
-
Collection Effectiveness Analyst
2 weeks ago
Melbourne, Victoria, Australia AGL Energy Full timeJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...
-
Collections Analyst
4 weeks ago
Melbourne, Australia Amadeus Hospitality Full timeJob TitleCollections AnalystPURPOSE OF THE ROLEManage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.Respond to customer requestsProviding requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentationResearch...
-
Collections Business Analyst
2 weeks ago
Melbourne, Victoria, Australia XPT Software Australia Pty Ltd Full timeXPT Software Australia Pty Ltd | Contract Collections Business AnalystMelbourne, Australia | Posted on 03/08/2024 XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains. We have 120+technocrats in Australia...
-
Senior Analyst
4 weeks ago
Melbourne, Australia Transurban Full timeWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Senior Analyst...
-
Senior Analyst
4 weeks ago
Port Melbourne, Australia Transurban Full timeWorking at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe’re seeking a Senior Analyst Collections...
-
Data Analyst, Asset Data Collection
3 weeks ago
Melbourne, Australia Department of Transport Full timeLocation: Melbourne | CBD Job type: Full time / 2 Years Organisation: Department of Transport **Salary**: $105,479 - $127,621 Occupation: Asset Management and Planning Reference: VG/80016550 The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to...
-
Aps6 Intelligence Analyst, Melbourne
2 weeks ago
Melbourne, Australia Australian Criminal Intelligence Commission (ACIC) Full timeLocation: Melbourne - Position Type: Ongoing - Salary: $90,199-$101,745 **About the role** Intelligence Analysts contribute to the planning, development and production of intelligence outcomes and outputs. Focused on the production of value-added intelligence product as a result of the collection, evaluation and analysis of information, Intelligence...
-
Data Analyst
2 weeks ago
Melbourne, Victoria, Australia Optus Full timeData Analyst:Date:11-Apr-2023Location: Melbourne, AustraliaCompany:Singtel GroupAbout the role:At Optus, our purpose is to power optimism with options, and our vision is to be Australia's most loved everyday brand with lasting customer relationships.Data & Analytics is a critical part of achieving this vision and purpose. We're seeking a Data Analyst who...
-
QC Support Analyst
2 weeks ago
Melbourne, Victoria, Australia Bell People Limited Full timeGlobal Pharmaceutical FMCG OrganisationLong Term Contract OpportunityInner Melbourne Metropolitan AreaAbout The CompanyOperating as a major global Multinational pharmaceutical manufacturer with global sites worldwide, our client is well known for its growth and innovation and is an Australian iconic brand in the marketplace.Due to increase in requirements...
-
Operations Effectiveness Advisor
2 weeks ago
Port Melbourne, Australia Vero Insurance Full timeOperations Effectiveness AdvisorLocation: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDJob Type: Permanent Full TimeIndustry: Analyst, BankingDrive innovation and optimize operations through data-driven insights as an Operations Effectiveness AdvisorJoin us in shaping the futureJoin our team as an Operations...
-
Qc Support Analyst
4 weeks ago
Melbourne, Australia Bell People Consultants Full timeGlobal Pharmaceutical Manufacturer - Excellent Long Term Contract Opportunity - Melbourne Metropolitan Area **About the Company**: Operating as a global Multinational pharmaceutical manufacturer, our client is an Australian iconic brand in the marketplace, offering a range of healthcare products to local & global markets. An opportunity has now arisen for...
-
Collections Analyst
2 weeks ago
Melbourne, Victoria, Australia Amadeus Full timeManage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.Respond to customer requestsProviding requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentationResearch payments, unallocated cash for the APAC territories....
-
Collections Officer
3 weeks ago
Melbourne, Australia Trace Personnel Full timeWork with Local Government accounts - Join a fun team of experienced collectors - $60,000 - $65,000 plus superannuation Want - to join a Collections centre and work with an interesting porfolio of clients?_ - _ Our client is seeking a reliable and resilient Collections Officer to join their team in Melbourne. Reporting to the Team Leader, you'll be...
-
Procurement Analyst
3 weeks ago
Melbourne, Australia Blackbook Executive Full timeTop 3 highest revenue within FMCG - 12 month contract upto $60 per hour - Contract hourly rate experience advantageous **Procurement Analyst** The opportunity for a procurement analyst has arisen to join a leading FMCG and provide recommendations to increase procurement performance. - Top 3 highest revenue within the FMCG industry - Offering flexibility 2...
-
QC Support Analyst
2 weeks ago
Melbourne, Victoria, Australia Bell People Limited Full timeGlobal Pharmaceutical FMCG OrganisationLong Term Contract OpportunityInner Melbourne Metropolitan AreaAbout The CompanyOperating as a major global Multinational pharmaceutical manufacturer with global sites worldwide, our client is well known for its growth and innovation and is an Australian iconic brand in the marketplace.Due to increase in requirements...
-
Data Management Analyst
2 weeks ago
Melbourne, Victoria, Australia Telstra Full timeEmployment TypePermanentClosing Date10 Feb :59pmJob TitleData Management AnalystJob SummaryAs a Data Management Analyst, you value and steward strong governance, architecture and data exchange. You play an important role in supporting the implementation of effective data management strategies to ensure that Telstra's data is accessible, better understood,...
-
Business Analyst
4 weeks ago
Melbourne, Australia Randstad Australia Remote Work Freelance Full timeBusiness Analyst Come work for a Federal Government agency on a 12 month contract , this position is a team membership position within the organisation and has a concurrent requirement to resolve issues and risks across a broad range of activities of substantial depth involving significant detail and to provide support to the team leadership of their work...
-
Business Analyst
4 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full timeBusiness Analyst Come work for a Federal Government agency on a 12 month contract , this position is a team membership position within the organisation and has a concurrent requirement to resolve issues and risks across a broad range of activities of substantial depth involving significant detail and to provide support to the team leadership of their work...
-
Collections Advisor
4 weeks ago
Melbourne, Australia WEX, Inc. Full timeCollections Advisor **Collection Officer (APAC Mobility)** We are looking for an experienced Collection professional to assist in building and evolving market leading capabilities in our Credit Risk function. This is a permanent position based in our Melbourne office (hybrid, mandatory). The Credit Risk team manages and supports a broad range of...
-
Collection Advisor
3 weeks ago
Melbourne, Australia WEX, Inc. Full timeCollection Advisor **Collection Officer (APAC Mobility)** We are looking for an experienced Collection professional to assist in building and evolving market leading capabilities in our Credit Risk function. This is a permanent position based in our Melbourne office (hybrid, mandatory). The Credit Risk team manages and supports a broad range of initiatives...
