Accommodation Manager

1 week ago

Newcastle, Australia Sublime Care Full time

**Drive the accommodation department to success with your NDIS expertise**:

- **Provide quality leadership and ensure NDIS compliance across the department**:

- **Permanent Monday to Friday role, with flexible working arrangements**

**_ “A manager is a guide. They take a group of people and say, ‘With you, I can make us a success; I can show you the way.” _**- Arsene Wenger

**Are you our next Accommodation Manager, ready to lead our team to success, growth, and compliance?**

**Seeking a ‘next-level’ expert to join our close-knit, and supportive team**

**Your New Employer**
Established in 2019, Sublime Care began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease. Today, we employ 100+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 100 participants in the following disciplines:

- Community Care
- Accommodation - SIL, SDA and ILO
- Support Coordination, and
- Allied Health.

**Your New Role**

Managing a portfolio of SIL properties, you will be an engaging and positive people person** **who is passionate about empowering our amazing staff to provide the best supports and experiences for our participants. You will actively engage families and stakeholders to ensure everyone is on the same page, putting our participants at the centre of their supports and receiving quality services.
- Support and mentor Team Leaders for efficient daily property operations.
- Manage staff performance and promote positive team culture.
- Actively engage in continuous improvement across accommodation services.
- Ensure person-centred participant services aligned with mandatory compliances.
- Maintain effective communication with stakeholders.
- Manage incident reporting, feedback, complaints, and conflicts.
- Ensure compliance with NDIS standards and quality framework.
- Develop protocols as needed and comply with relevant policies.
- Manage Work Health & Safety requirements for designated properties.
- Participate in rotating roster of on-call responsibilities.
- Travel to Western Sydney on a regular basis.

**Your Skills and Experience**
- Demonstrated experience in similar role with expertise in SIL/SDA operations and NDIS environment.
- Minimum Certificate III in Disability, Nursing, or relevant field.
- Extensive experience in people leadership and performance management.
- Prior experience supporting complex care participants with mental health issues.
- Strong time management and organisational skills
- Professional and responsive communication skills (both verbal and written).
- Advanced problem-solving and conflict resolution skills.
- Experience using Flowlogic CRM software (desirable)
- Experience participating in restrictive practice panel reviews, and understanding of behaviour support and restrictive practice rules (desirable).

To work with Sublime Care, you are required to provide evidence of the following:

- Australian Working Rights
- NDIS Worker Screening Check
- Working with Children Check
- Driver Licence, and
- COVID-19 Vaccination (minimum two doses).

**Your Benefits**
- Hourly rate starting from $47ph + super
- Monday to Friday role with flexible work arrangements
- Allowances for on-call responsibilities
- Professional, supportive, and fun team environment
- Birthday and anniversary celebrations
- 6-monthly team building activities
- Access to free EAP services.

**Your Application

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