Food and Beverage Club Supervisor

3 weeks ago

Parramatta, Australia Wenty Leagues Club Full time

**A BIT ABOUT US**
We are one of the largest venues in NSW, boasting multiple new and modern state of the art Food & Beverage outlets. We are looking for a Food & Beverage Supervisor to ensure our Food and Beverage operation runs smoothly and efficiently all while making sure our customers are provided with a home away from home experience.

**WHAT WE OFFER**
- **A highly competitive salary package (reviewed yearly)**:

- A generous weekly **meal allowance** to spend in the Club at our various food and beverage outlets
- Access to our dedicated **Rewards and Recognition Program** that recognises and rewards you for the superstar you are
- The use of our brand-new staff amenities
- Career development and training opportunities
- We are **Employee Wellbeing Focused** We have leaders who are Mental Health First Aid Certified and a designated Wellbeing Centre for our Wenty Family.
- Being part of an inclusive Leadership Team that values feedback and works collaboratively.

**To see what it is like to be part of the Wenty Family visit our Instagram page wenty_fam.**

**ABOUT THE ROLE**

**As a Food & Beverage Supervisor you will**:

- **Lead from the front, ensuring your team understands what it takes to provide exceptional hospitality each shift**:

- **Supervise the day to day operation throughout our multiple Food & Beverage outlets whilst showing a high level of leadership and personality**:

- **Conduct briefings and manage the live roster** with all Food & Beverage staff each shift
- Allocate duties and complete daily shift reports on outcomes
- Assist with upskilling and development of team members
- Ensure team members are knowledgeable around all Food & Beverage products including special offers
- **Ensure every customer has an exceptional experience whilst visiting our venue**:

- **Investigate, recover, or escalate **complaints and situations involving customers
- **Uphold our high standards** of providing exceptional hospitality, cleanliness and presentation
- **Promote, upsell and cross sell** Wenty League's products, services, facilities including membership

**ABOUT YOU**
Our successful Food & Beverage Supervisor will have:

- **#Energy** - we want passionate people who are just as excited about our Club as we are
- A positive and uplifting attitude which flows through to our team members
- Intermediate computer skills
- Experience with cash handling and using point of sale systems
- **Must have full availability to work rotating rosters including a mixture of day, mid and night shifts**:

- The ability to keep a cool head when working under pressure and in a fast-paced environment
- Strong attention to detail with a focus on being operationally aware
- Supervisory experience in a hospitality environment
- Complaint handling and conflict resolution skills
- The ability to empower and develop our team members
- A current RSA and RCG competency card

**Join the Wenty Family today Imagine where we could take you**

**Please note only short-listed applicants will be contacted.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Shift work
- Weekend availability

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