Claims Service Consultant

4 weeks ago

Sydney, Australia TAL Full time

**Company Description**
- Join Australia’s No.1 Life Insurer, TAL
- Build a long-term and progressive career in Life Insurance
- Starting salary of $75,000 + Benefits

TAL Claims Foundation Program presents itself as the perfect opportunity to anyone looking for a progressive and meaningful corporate career, and for those with an Allied Health, Nursing, or medical background.

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate.

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.
- Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy
- Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
- Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
- Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews)
- Contribute towards a culture of process improvement
- Contribute to department and company projects as required
- Other ad-hoc duties as required.

**Qualifications**
- Minimum 1-2 years in a customer service based role
- Excellent problem solving skills
- Ability to build rapport over the phone and demonstrate empathy with customers during difficult times
- Outstanding relationship management and negotiation skills
- Meticulous attention to detail
- Understanding of medical terminology (desirable).

**Additional Information**
Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not discover where we can go together?

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid #LI-Claims #InsuranceClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Claims Consultant

    8 hours ago

    Sydney, Australia B & K Consulting Full time

    **The Client**:** Our client is a leading medical indemnity and malpractice insurance provider, renowned for delivering premium services to their clientele. Due to remarkable growth, they are seeking an experienced Claims Consultant to join their dynamic and supportive team. **The Role**:** We are looking for a seasoned Claims Consultant to manage a...

  • Liability Claims Service Consultant

    4 weeks ago

    Sydney, Australia Allianz Australia Full time

    **Claims Service Consultant - Liability** - **Permanent opportunity to take ownership of a portfolio of legal liability claims**: - **Become part of a dynamic, high performing, supportive claims team environment**: - **Sydney CBD Location with flexible working options available** As a **Claims Service Consultant** in our **Liability Claims Unit** you will...

  • Claims Consultant

    4 weeks ago

    Sydney, Australia The Andersen Partnership Full time

    Experienced Commercial Property Claims Required - End to End Claims Handled Previously - Strata knowledge is preferential Strong Salary with Bonus on Offer Friendly and Supportive Team and Business Leaders CBD location, close to all transport options We have been approached to find a Case Manager with expertise in Commercial Property and Strata Claims to...

  • Claims Service Consultant

    2 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** Welcome to This Australian Life.** From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Corporate Claims Consultant

    3 weeks ago

    Sydney, Australia Blake Oliver Consulting Full time

    We are seeking an experienced Corporate Claims Consultant to work for a well-regarded insurance organisation. This organisation is a trusted provider within the insurance field which holds a solid position in the market. You will join a team of high performing insurance claims professionals in a supportive and collaborative environment. As a...

  • Claims Consultant Role

    2 days ago

    Sydney, New South Wales, Australia Arthur J. Gallagher & Co. (AJG) Full time

    Job Summary:We are seeking a highly skilled Claims Consultant to join our team in Sydney. The ideal candidate will have extensive experience in managing general liability claims, providing exceptional customer service, and working collaboratively with internal stakeholders.About the Role:This is an exciting opportunity for a passionate and proactive...

  • Claims Service Consultant

    4 weeks ago

    Sydney, Australia Allianz Australia Full time

    **Claims Service Consultant | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community...

  • Insurance Claims Specialist

    2 days ago

    Sydney, New South Wales, Australia Sedgwick Claims Management Services Ltd Full time

    Sedgwick Claims Management Services Ltd is a leading provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.Job DescriptionAs a Claims Assistant, you will be an integral part of the team supporting our loss...

  • Claims Assistant Professional

    2 days ago

    Sydney, New South Wales, Australia Sedgwick Claims Management Services Ltd Full time

    Career Opportunities at Sedgwick Claims Management Services LtdAbout UsWe are a global provider of technology-enabled risk, benefits, and integrated business solutions. Our culture of caring is built on five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.Job RoleThe role of Claims Assistant involves providing administrative...

  • Motor Claims Consultant

    7 hours ago

    Sydney, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that...

  • Claims Consultant

    7 hours ago

    Sydney Central Business District, Australia HAYS Full time

    Leading Travel insurance provider looking to recruit fresh team of Travel claims consultants **Your new company** You will have the opportunity to work at a leading Travel insurer and further develop your career with an industry leader, with a great opportunity to expand on claims management experience and to take a leading role in a dynamic claims team....

  • Claims Consultant

    4 weeks ago

    Sydney, Australia ClearView Full time

    With our **flat organisational structure and ongoing growth **, you have the opportunity to advance your career internally across various avenues and departments. **Responsibilities Include **(but are not limited to): - Providing outstanding customer service and adhering to ClearView's Claims philosophy - Proactively handle a diverse range of Income...

  • Customer Service Consultant

    4 weeks ago

    Sydney, Australia AIA Group Ltd Full time

    Customer Service Consultant - Claims BE THE DIFFERENCE At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important...

  • Claims Consultant

    4 weeks ago

    Sydney, Australia Aon Corporation Full time

    Posting Description: **Claims Consultant** - Be a part of a successful and motivated Claims team; - Join a globally connected team, striving for client excellence; - Aon offer’s limitless opportunities to develop your career and flexible working arrangements. - At Aon, we understand the importance of having flexible work practices to allow our colleagues...

  • Claims Consultant

    4 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Claims Consultant

    4 weeks ago

    Sydney, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Motor Claims Administration

    7 hours ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • claims consultant

    3 days ago

    Sydney, New South Wales, Australia Randstad Full time

    Lodgement Consultants - Property Claims Full time hours Monday to Friday between 8.30AM - 6.00PMClose to public transport - Hurstville train stationNear the convenience of WestfieldsTemporary role - ASAP Start: 17th March - 30th June 2025$35.86ph + superThe companyOur client is a leading general insurance company based in Australia and New Zealand who offers...

  • Hbcf Claims Consultant

    4 weeks ago

    Sydney, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Motor Claims Consultant

    4 weeks ago

    Sydney, Australia Blake Oliver Consulting Full time

    Blake Oliver has an exciting opportunity for you to join a great organisation based in North Sydney which has an opening on their Motor Claims Team. You will join a stable team which supports each other where you will manage you own portfolio of motor claims from lodgement through to completion as well as recoveries. We are seeking motor claims professionals...