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Customer Service Traineeship

4 weeks ago

Rhodes, Australia Ai Group Apprentice and Trainee Centre Full time

**Customer Service Traineeship - Certificate IV in Business Services (Customer Engagement)**
- Do you have a love of books?
- Do you enjoy working and interacting with customers?
- Work with Australia's biggest bookstore, Booktopia

Location: Based in Rhodes, NSW

Ai Group Apprentice and Trainee Centre is a Group Training Organsiation that place apprentices and trainees with host organisations across all states and territories, and are a proud partner to more than 200 host organisations.

**Benefits**:

- All training fees paid for
- PPE provided throughout the apprenticeship
- Mentoring from experienced industry professionals
- The ability to earn money while learning a trade
- A dedicated field consultant to support you throughout your apprenticeship
- Gain a Certificate IV in Business Services

**Your duties may include**:

- Answering inbound calls from customers.
- Making outbound calls to customers.
- Looking up information to help resolve customer queries.
- Logging tickets for jobs and escalating matters that can’t be resolved at the Customer Service Representative level.
- Entering data into Customer Relationship Management software.
- Meeting Key Performance Indicator targets, such as time on phone and time in queue.
- Chatting to customers through an online chat portal.
- Processing orders, invoices and payments.
- Work with warehouse team regarding orders

**Mandatory Requirements**:

- Must be an Australian Citizen or have the right to work in Australia

Ai Group Apprentice and Trainee Centre are an equal opportunity employer, we encourage applicants from a diverse range of backgrounds to apply.

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