Customer Service

3 weeks ago

Moorabbin, Australia GPC Asia Pacific Full time

Are you passionate about delivering exceptional customer service? Join our dynamic team at GPC Asia Pacific We're currently seeking enthusiastic individuals to fill the position of Customer Service Representative to join our team at **Resto Country Spares**. Attractive remuneration on offer.

**Resto Country Spares, **a GPC Asia Pacific business, is a leading supplier of new, restoration and reconditioned automotive spare parts for Holden and Ford vehicles. With a strong customer following and support from GPC Asia Pacific and brands such as Rare Spares, Repco, NAPA and more, Resto Country Spares has a strong online presence, and is the go-to for all Holden and Ford car enthusiasts. Our office is based in Moorabbin, and we service customers in Australia and New Zealand, as well as other overseas markets.

As a Customer Service Representative, you'll have the opportunity to engage with our valued customers, provide support, and ensure their satisfaction. If you have excellent communication skills, a problem-solving mindset, and thrive in a fast-paced environment, this role is perfect for you.

**Responsibilities**:

- Respond to customer inquiries and provide accurate information and assistance
- Handle customer complaints with empathy and resolve issues promptly
- Collaborate with internal teams to ensure efficient order processing and delivery
- Maintain a high level of product knowledge to assist customers effectively
- Proactively identify opportunities to enhance the customer experience
- Liaise with our warehouse on orders and stock availability
- General Administration

**Requirements**:

- Strong verbal and written communication skills
- Exceptional interpersonal skills and the ability to build rapport with customers
- Problem-solving mindset with the ability to think quickly on your feet
- Proficient computer skills
- Previous customer service experience is preferred
- Strong work ethic
- Available to work one Saturday a month (9am - 1pm), and Mon-Fri 8am - 5pm

**Some of the reasons we love working at GPC/Resto Country**:

- Part of a global organisation, yet you feel part of a family
- Flexible working arrangements
- Successful, stable, growing business
- Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Career development prospects
- Strong values-based foundations
- Innovation and forward moving are a reality

At GPC Asia Pacific, we value our employees and provide a supportive work environment that fosters growth and development. Joining our team means being part of a leading company in the industry, with opportunities for career advancement.

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