Roll Out Services Consultant

4 weeks ago

Perth, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.

As Rollout Services Consultant, you will be supporting the inflight implementations for the inspHire product suite. A back-office role however trips to client sites will be required to support the implementation life cycle. The environment is extremely fast moving, and you will need to evidence the ability to be agile in your approach in supporting projects. Sometimes you will need to deliver difficult messages and manage conflict resolution so strong client management skills are required. The team are collaborative, approachable, and supportive to help you succeed in your role. Structured career path (if you want it) to move into a Senior Project/Implementation Delivery role.

Key Responsibilities:

- Support the delivery on projects to ensure they are implemented within given timelines.
- Support multiple projects or varying scope and size simultaneously.
- Deliver training to customers both virtually and on-site with the customer.
- Manage/document/escalate risks and issues to Head of Professional Services when necessary.
- Utilise correct tools and processes to ensure project success.

Key Requirements:
**Essential**
- Strong organisational and communication skills.
- Manage open cases in line with team KPI’s.
- Attention to detail.
- Great problem-solving ability.
- Customer service focused.
- Demonstrable experience in a customer service environment.

**Desirable**
- Understanding of ERP systems and their delivery (any software implementation is great).
- Exposure to SQL Server databases and Crystal Reports or similar.
- Commercially Aware.
- Forward thinking/proactive nature.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

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