Customer Experience Business Partner
1 week ago
Things We’ll **Trust** You With:
- Supporting business units and senior management to deliver Council's Customer Experience Strategy.
- Ensuring customer experience outcomes, initiatives, policies and procedures are implemented in a timely and successful manner.
- Providing expert advice, support, resources and training.
- Reviewing and evaluating current practices to identify pain point areas and allow for continual improvement.
- Coaching business units in effectively managing escalated or complex customer enquiries.
Things You’ll **Do**:
- Work as part of the Customer Strategy and Improvements Team to ensure Council is delivering high quality customer service.
- Utilise data and insights to enable customer centric decision making.
- Collaborate with and provide strategic advice and coaching to senior management and business units.
- Support change through a collaborative approach.
- Develop and deliver training programs and resources that uplift a customer centric culture throughout the business.
***Things You’ll **Be Proud** Of:
- Being an advocate for positive customer experiences.
- Having an awareness of new and effective ways to enhance the customer experience and build customer trust and confidence in Council.
- Success in supporting change projects and being agile and responsive in your work.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve
- Working for an organisation which has our community at the heart of all that we do.
The **Fine** Print:
- **Package**:$93,000 - $99,000 gross p.a. plus 11% superannuation.
- **Hours of work**:Permanent Full Time 35 hours per week with option of 19 day month flexitime arrangement.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Keen To **Learn** More?
**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.
-
Customer Experience Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting business units and senior management to deliver Council's Customer Experience Strategy. - Ensuring customer experience outcomes, initiatives, policies and procedures are implemented in a timely and successful manner. - Providing expert advice, support, resources and training. - Reviewing and evaluating current...
-
Learning Experience Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeWe are seeking a passionate **Learning Experience Business Partner** to join our team. In this role, you will design, develop and deliver engaging digital and blended learning experiences that support our employees’ skill and capability development. Things We’ll **Trust** You With: - Creating contemporary and scalable learning solutions on our Learning...
-
Procurement Business Partner
5 days ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Join Our Team as a Procurement Business Partner!**: - **Support ethical, efficient, and effective procurement practises.**: - **Work within a collaborative team environment.**: - **Contribute to strategic procurement initiatives.**: - **Opportunity to make a positive impact in the community.** **Discover Sutherland Shire Council**: Explore a dynamic...
-
Customer Experience Representative
3 days ago
Sutherland Shire Council, Australia Allan Hall Business Advisors Full timeAbout Mortar Mart TradeWe are a leading supplier of professional tools and equipment for the tile and stone industry. Our company is part of the Building & Industrial Supplies Group (BISG), which provides us with access to established resources and a supportive network.Job SummaryThis role involves serving trade customers at the counter, responding to...
-
Finance Business Partner
3 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Providing valuable and insightful financial analysis for projects, proposals and business cases. - Driving improved unit performance by partnering with key stakeholders to develop improved strategies, actions and reporting. - Showcasing and sharing your technical skills. - Utilising your exceptional communication and...
-
Property Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Property Business Partner**: - Join a dynamic team in the Sutherland Shire, where your contributions will drive success! - Be part of a company that champions professional growth and development. - Work in a collaborative environment that values your expertise and ideas. - Enjoy a competitive salary package and a range of fantastic employee...
-
Finance Business Partner
3 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Providing valuable and insightful financial analysis for projects, proposals and business cases. - Driving improved unit performance by partnering with key stakeholders to develop improved strategies, actions and reporting. - Showcasing and sharing your technical skills. - Utilising your exceptional communication and...
-
Customer Experience Director
1 day ago
Sutherland Shire, Australia Amazon Full timeAmazon is seeking a Customer Experience Director to lead our end-to-end promotions processes. As a key member of our team, you will be responsible for driving business growth and customer satisfaction through the development and execution of customer-focused product and programs.You will work closely with cross-functional teams to define and prioritize...
-
HR Business Partner
6 days ago
Sutherland Shire Council, Australia Sutherland Shire Council Full timeEmployment Status:Temporary (12 months) full-time 35 hours per weekClosing Date: 16 Feb 2025 AEDTOur team is growing We are seeking a passionate and experienced Human Resources Business Partner to join Sutherland Shire Council. Bring your expertise and passion for HR and join an organisation which has our community at the heart of all that we do.Work in the...
-
Digital Customer Experience Advisor
6 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Managing the customer experience (CX) across our digital communication platforms and processes for Council. - Being the voice of our customer - Contributing to Council's strategies as the thought leader in all things CX across our digital channels related and the positive impact they will have on customers - Setting the...
-
Digital Customer Experience Advisor
6 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Managing the customer experience (CX) across our digital communication platforms and processes for Council. - Being the voice of our customer - Contributing to Council's strategies as the thought leader in all things CX across our digital channels related and the positive impact they will have on customers - Setting the...
-
Property Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Providing proactive and strategic support in the management of Councils’ diverse property portfolio. - Being accountable for achieving outputs, having a strong customer focus and working collaboratively with others. - Being an ambassador for Sutherland Shire Council and demonstrating our values. Things You’ll...
-
Procurement Business Partner
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting a centre led procurement methodology to stakeholders in accordance with best practice advice, training, tools and systems. - Using your experience to manage the lifecycle of Council’s suite of preferred supplier agreements from supply / service identification to supplier management including but not limited...
-
Small Business Finance Advisor
7 days ago
Sutherland Shire, Australia Westpac Group Full timeTransforming Lives Through FinanceWe at Westpac Group believe that finance should be a force for good, empowering individuals and businesses to achieve their goals and aspirations. As a Business Finance Manager, you will play a critical role in transforming lives through finance by providing expert advice and guidance to our customers. With your expertise...
-
Talent Acquisition Business Partner
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - To foster effective working relationships with our business unit managers and provide a best practice talent acquisition experience to meet business and operational objectives. - Share with Council your demonstrated experience recruiting for a variety of roles across a multidisciplinary organisation. Things You’ll...
-
Talent Acquisition Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - To foster effective working relationships with our business unit managers and provide a best practice talent acquisition experience to meet business and operational objectives. - Share with Council your demonstrated experience recruiting for a variety of roles across a multidisciplinary organisation. Things You’ll...
-
Talent Acquisition Business Partner
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - To foster effective working relationships with our business unit managers and provide a best practice talent acquisition experience to meet business and operational objectives. - Share with Council your demonstrated experience recruiting for a variety of roles across a multidisciplinary organisation. Things You’ll...
-
Talent Acquisition Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - To foster effective working relationships with our business unit managers and provide a best practice talent acquisition experience to meet business and operational objectives. - Share with Council your demonstrated experience recruiting for a variety of roles across a multidisciplinary organisation. Things You’ll...
-
Business Development Specialist
7 days ago
Sutherland Shire, Australia Westpac Group Full timeCompany OverviewWe are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac Group, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.Job DescriptionWe are...
-
Customer Experience Leader
2 days ago
Sutherland Shire Council, Australia Dan Murphy's Full timeAbout Dan Murphy'sDan Murphy's is a leading liquor retailer in Australia, dedicated to providing an exceptional customer experience.We're passionate about delivering a world-class shopping environment, where our customers feel valued and inspired.As a Customer Experience Leader at Dan Murphy's, you'll play a critical role in driving sales growth and...