Customer Experience Representative
6 days ago
About Mortar Mart Trade
We are a leading supplier of professional tools and equipment for the tile and stone industry. Our company is part of the Building & Industrial Supplies Group (BISG), which provides us with access to established resources and a supportive network.
Job Summary
This role involves serving trade customers at the counter, responding to customer enquiries, and managing order entry and processing. You will also oversee customer training, collaborate with suppliers on trade events, and be involved in merchandising and re-stocking products.
Key Responsibilities
- Serve trade customers at the counter
- Respond to customer enquiries via phone and email
- Manage order entry and processing
- Oversight of customer training
- Collaboration with suppliers on trade events
- Merchandising and re-stocking products
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