Regional Services Manager

6 months ago

Perth, Australia BGIS Full time

**Job Title**:Regional Services Manager NT & WA
- **Reports to**:Operational Director
- **Company**:BGIS
- **Location**:Perth Airport
- **Travel**:Interstate Travel Required
- **Regions Covered**:NT & WA
- **Role**:Full Time Permanent Role/ Onsite Role
- **Parking**:Available

**Overview**:BGIS, a leading global provider of real estate management services, is seeking a dynamic and experienced **Regional Services Manager. **This role is crucial in ensuring the smooth and efficient operational delivery of services throughout the allocated regional states. The Regional Services Manager will manage all operational staff, including self-perform technical trades, and will serve as the primary contract interface with Qantas.

**Key Responsibilities**:

- **Operational Management**:Accountable for the day-to-day management and operational delivery of services throughout the allocated regional states.
- **Contract Interface**:Act as the primary contract interface with Qantas, ensuring the delivery and performance of all operational services within the region.
- **Stakeholder Management**:Build and maintain strong, collaborative relationships with key Qantas stakeholders, ensuring seamless communication and knowledge transfer.
- **Leadership**:Provide proactive and effective leadership to all site staff, fostering a cohesive and positive working environment.
- **Continuous Improvement**:Identify and implement continuous improvements across all operations within the region.
- **Financial Planning**:Lead and manage all monthly, quarterly, and annual financial planning, performance management, risk management, benchmarking, and reporting activities.
- **Asset Management**:Support the Account Director in driving progress against the annual Asset Management Strategy and Asset Management Plan.
- **Communication**:Facilitate close communication across the regions, sharing best practices, innovations, and achievements across the portfolio.
- **Escalation Point**:Serve as the primary point of escalation for regional stakeholders and enable client escalation of matters for Qantas as required.
- **Business Support**:Participate in cross-functional business support unit meetings and forums to ensure alignment and collaboration across the organization.

**Qualifications & Experience**:
**Essential Qualifications**:

- Formal tertiary qualifications such as a bachelor's degree or master's in Property, Commerce, Business, or a similar discipline.
- Industry-recognized course in Building/Facilities Management or related discipline (TAFE, Tertiary, or Property Council).
- Training in current OH&S and QA and environmental legislations and systems.
- Facilities Maintenance Management, Project Management, and/or Property Management qualifications.

**Knowledge & Experience**:

- Proven ability in working within an integrated services and property model delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
- Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
- Extensive experience in relationship management with external clients and contractors, with strong diplomacy and contract management skills focused on identifying and building key client relationships.
- Demonstrated understanding of current technical legislation related to the delivery of Facilities Maintenance Management.
- Significant experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
- Hands-on management experience of medium to large contract teams.
- Demonstrated experience in managing/supervising the delivery of subcontractors.
- Proven capability of working within environments using QA, OH&S, and environmental systems.
- Ability to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
- Knowledge and experience in the use of Computerised Maintenance Management Systems (CMMS).

**Why Join BGIS?**

At BGIS, we are committed to creating a positive and dynamic workplace environment. We offer a competitive salary and benefits package, opportunities for professional growth, and the chance to work with a leading global organization. If you are a results-driven professional with a passion for operational excellence, we want to hear from you.
- At BGIS, we value diversity and inclusivity. We offer:

- A dynamic and supportive team environment.
- Competitive salary and benefits.
- Professional development and growth opportunities.
- Employee recognition programs.
- Paid parental and volunteer leave.
- Collaborative work culture that values innovation and continuous improvement.

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