Customer Services Officer

2 months ago

Hunters Hill, Australia Hunter's Hill Council Full time

We are not your typical Council. We are a small boutique council in the heart of Hunters Hill, surrounded by pristine waterways and tree canopies. An exciting opportunity currently exists for a motivated and experienced individual to join our team as the Customer Services Officer.

**About the role**
The Customer Services Officer will be responsible for the delivery of high-quality customer services ensuring that every customer interaction is an opportunity to build positive connections with our community. On a daily basis you will:

- Proactively deliver core and specific customer service competencies as part of the Customer Services team, to provide exceptional experiences for all customers
- Accurately facilitate online and face-to-face Council business transactions to efficiently resolve customer enquiries and transaction needs
- Proactively encourage, educate, and support customers to transition to online channels to access Council services
- Facilitate cashless customer transactions in accordance with Council's policies and procedures to ensure the accurate and secure completion of transactions
- Proactively facilitate information provision in relation to Council services

**About you**
You are passionate about delivering exceptional customer services and serving the community. You are flexible, with the ability to adapt every customer need in a constantly changing environment. You have strong written and verbal communication skills and have experience as a member of a front facing customer service team in a fast-paced environment.

Benefits of working for us
- Flexible workplace program with the option for fortnightly RDO’s
- Grade 10: $65,719.84 to $76,224.20 + 11% Super (depending upon experience)
- Supportive culture with a generous Employee Assistance Program
- Learning and Development opportunities

**Applications close at 5:00pm on Sunday 15 April 2024.**

Hunter's Hill Council's values are at the **HEART** of what we do and who we are:
Honesty | Excellence | Accountability | Respect | Teamwork

**Salary**: $65,719.84 - $76,224.20 per year

Schedule:

- 8 hour shift

Work Location: In person

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