Regional Remittance

1 month ago

Sydney, Australia OFX Full time

Company Description
**Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

**Job Description**:
This is an exciting opportunity for a Operations Manager to step in and look after the management, settlements and reconciliations for OFX across the APAC region. Reporting into the Global Head of Operations, and leading a group of Settlement Team leads, this role will focus on the delivery and coordination of banking operational activities. However not limited to continuous improvements, change management and team leadership.
- As a leader you will support and coach team leads on operational matters to drive improvement and ensure service is exceptional.
- Coordination of all banking operational activities for the APAC Region in line with strategy, policies and procedures.
- Collaborate with other members of the Leadership and Senior Leadership Team to drive outcomes.
- Be accountable for the delivery of agreed service level standards and key performance measures for the team.
- Actively contribute to the identification and implementation of process improvements.
- As a leader of leaders, optimise team performance through objective setting, monitoring performance, coaching and development.
- Act as an escalation point for both internal and external stakeholders for complex enquiries or issues including managing and maintaining transactional APAC banking relationships
- Support Global Head of Operations with ad hoc requirements and project.
- Be a change leader, supporting change management initiatives across the business and function.

**Qualifications**:

- 6-8 Payments Operations Experience
- 4+ years direct team management experience.
- A background in banking and financial services with experience in the Operations (essential) and Treasury space (preferred).
- Demonstrated experience in relationship management for internal and external stakeholders.
- Business, finance, operations or general management tertiary or post graduate qualification
- Influencing and building relationships at a senior level
- Training, maintaining, and developing your team
- Demonstrated business knowledge and experience across operations including SWIFT, OFAC, sanctions, fraud, and other regulatory requirements
- High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously.

Additional Information
**What it's like working at OFX**

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer LinkedIn learning programs, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning
- Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
- We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards
- Our Good Vibes employee-led committees organize events to keep our employees engaged inside and outside the office. Whether it’s participating in our weekly yoga class (now also on Zoom), office happy hours, end of year celebrations. Our team wants you to feel welcome

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.

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