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Settlements Officer

1 month ago

Sydney, Australia TMGM Full time

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

**Responsibilities**:

- Perform daily settlement tasks under the supervision of senior staff members.
- Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
- Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.
- Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.
- Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
- Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
- Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
- Contribute to daily settlement procedures and data entry into the ledger system.

**Requirements**:

- 2+ years of full-time working experience in a related role.
- Well-organised with high accuracy levels, and attention to detail.
- High proficiency in both English and Mandarin.
- Work well in a team, and be able to work autonomously and take ownership of tasks.
- Excellent communication skills and strong organizational and time management skills.
- Familiar with MT4/MT5 Trading system is a plus.

**Benefits**
- Join a rapidly expanding international organization, providing you with the opportunity to contribute to its growth and success.
- Collaborate with influential senior stakeholders, leveraging your expertise to create a meaningful impact through your contributions.
- Thrive in a dynamic and high-energy work environment, witnessing the tangible results of your efforts swiftly.