Executive Lounge Host

3 months ago


Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

As an Executive Lounge Host, you will play a pivotal role in providing exceptional guest service in our Executive Lounge. You will ensure that our VIP guests have an outstanding experience by offering personalized service, maintaining a welcoming atmosphere, and assisting with various lounge amenities. Your responsibilities will include but are not limited to:

- Greeting and welcoming VIP and Executive-level guests upon arrival.
- Providing information about hotel services, local attractions, and transportation.
- Assisting with food and beverage service, ensuring that all items are fresh, stocked, and presented to the highest standard.
- Handling guest inquiries and requests promptly, ensuring their satisfaction at all times.
- Monitoring lounge cleanliness and coordinating with the housekeeping staff to maintain a pristine environment.
- Assisting with the setup and breakdown of lounge events or special services.
- Recording and responding to guest feedback to enhance service delivery.
- Managing guest check-ins and check-outs, ensuring a smooth and efficient process.
- Assisting with administrative duties such as guest reservations, lounge inventory, and billing processes.

**Qualifications**
- ** Experience**: Previous experience in customer service or hospitality, preferably in a luxury hotel or lounge setting.
- ** Communication Skills**: Strong verbal and written communication skills; the ability to communicate effectively with high-profile guests and team members.
- ** Interpersonal Skills**: Friendly, approachable, and professional demeanor; ability to handle guest requests and complaints with tact and courtesy.
- ** Attention to Detail**: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards.
- ** Multitasking Ability**: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency.
- ** Team Player**: Ability to work well with others, collaborate across departments, and maintain a positive attitude.
- ** Flexibility**: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge.
- ** Languages**: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus.

**Additional Information**
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Interested? We’d love to hear your story.


  • Executive Lounge Host

    1 month ago


    Sydney, New South Wales, Australia Marriott Full time

    Executive Lounge AttendantAt Marriott International, we're committed to delivering exceptional guest experiences. As an Executive Lounge Attendant, you'll play a vital role in ensuring our guests feel welcome and cared for.Key Responsibilities:Prepare the Executive Lounge for service by completing opening preparations and pack-down duties.Deliver Warm...

  • Lounge Host

    6 months ago


    Sydney, Australia Compass Group Australia Full time

    Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reducing the impact of the lounge...


  • Sydney, Australia Hilton Full time

    Executive Lounge Supervisor An Executive Lounge Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. **What will I be doing?** An Executive Lounge Supervisor, you are responsible for the satisfaction of...


  • Sydney, Australia Hilton Full time

    Executive Lounge Manager **Job Purpose** As an Executive Lounge Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel, with particular focus on the Executive Lounge experience, VIP, and loyalty guests. You will drive loyalty and guest satisfaction as the Hotel's Hilton Honors Champion, and...


  • Sydney, Australia Hilton Full time

    **Job Purpose** As an Executive Lounge Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel, with particular focus on the Executive Lounge experience, VIP, and loyalty guests. You will drive loyalty and guest satisfaction as the Hotel's Hilton Honors Champion, and proactively manage all...


  • Sydney, Australia Hilton Full time

    Executive Lounge Attendant As an Executive Lounge Team Member in the Front Office Department, you are responsible for creating a memorable guest experience by providing service to our guests in a friendly and engaging manner. You are responsible for providing guest services including Food and Beverage service to our loyalty members and Hotel guests in the...


  • Sydney, New South Wales, Australia Marriott International Full time

    Executive Lounge Ambassador Role SummaryThis is an exciting opportunity to join Marriott International as an Executive Lounge Ambassador. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our Executive Lounge.Key Responsibilities:Provide warm and genuine...

  • Executive Host

    3 days ago


    Sydney, New South Wales, Australia Sharon Bennie Full time

    Unlock a Rewarding Career as an Executive HostWe are seeking a highly skilled and experienced Executive Host to join our team at Sharon Bennie. As an Executive Host, you will be responsible for providing exceptional customer service and ensuring the office is maintained to the highest standards.About the RoleConduct daily walkthroughs of the office to...


  • Sydney, New South Wales, Australia Marriott International Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Relations Officer to join our team at Marriott International. As a key member of our Executive Lounge team, you will be responsible for delivering exceptional guest experiences and ensuring that our lounge is always welcoming and well-maintained.Key ResponsibilitiesProvide warm and genuine...

  • Part Time Host

    5 months ago


    Sydney, Australia The Fresh Collective Full time

    The Fresh Collective are looking for part time host to join the team at UNSW, The Lounge. We're looking for a friendly and professional individual to ensure our guests have an exceptional experience from the moment they step through our doors. If you have a passion for hospitality and thrive in a fast-paced environment, this role is perfect for...


  • Sydney, New South Wales, Australia Marriott International Full time

    Job Summary:This role involves providing exceptional guest experiences in the Executive Lounge, ensuring seamless day-to-day operations and delivering outstanding service to our valued guests.


  • Sydney, New South Wales, Australia Marriott International Full time

    About UsAt Marriott International, we are dedicated to providing exceptional experiences for our guests. Our commitment to excellence and customer satisfaction drives everything we do.Job SummaryWe are seeking a skilled Customer Service Representative to join our team at the Executive Lounge. As a key member of our hospitality team, you will be responsible...


  • Sydney, New South Wales, Australia Marriott International Full time

    Role SummaryThe Guest Relations Officer is responsible for delivering exceptional guest experiences in the Executive Lounge. This role requires a warm and welcoming demeanor, excellent communication skills, and a passion for providing outstanding service.Key ResponsibilitiesPrepare the Executive Lounge for service, ensuring a seamless guest experience.Greet...


  • Sydney, New South Wales, Australia Marriott International Full time

    Position OverviewThe Guest Relations Officer role at Marriott International requires a genuine warm and welcoming demeanor, personable communication skills, and a passion for delivering exceptional customer experiences. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive unparalleled levels of service and...


  • Sydney, New South Wales, Australia Marriott International Full time

    Job DescriptionWe are seeking a highly skilled Guest Relations Officer to join our team at Marriott International.About the RoleThis is an exciting opportunity for a customer-focused individual who enjoys working in a fast-paced environment. As a Guest Relations Officer, you will be responsible for ensuring that our guests have an exceptional experience...

  • Head of Marketing

    5 months ago


    Macquarie Park, Australia Dental Lounge Full time

    **About us** Dental Lounge is one of the best Sydney dental teams. We pride ourselves on our depth of knowledge and expertise when it comes to fine dentistry. Our premium dental clinic is led by a team of dentists who are passionate about helping create beautiful, healthy smiles for a lifetime. They’re the sort of Sydney dentists who will go above and...


  • Sydney, New South Wales, Australia Marriott Full time

    Job SummaryOur team is seeking a skilled Executive Lounge Attendant to deliver exceptional service to our guests. If you have a passion for hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity.Key ResponsibilitiesOpening Preparation: Ensure the Executive Lounge is prepared for service, completing all necessary...


  • Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24173227 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management Our Guest Relations Officer takes the initiative and delivers a...


  • Sydney, New South Wales, Australia Marriott International Full time

    Experience the Art of Exceptional ServiceAs an Executive Lounge Ambassador at Marriott International, you will be the face of our brand, delivering personalized experiences that exceed our guests' expectations. Your warm and welcoming demeanor will make every guest feel at home, while your passion for the industry will drive you to continuously improve our...


  • Sydney, New South Wales, Australia Marriott Full time

    Role OverviewWe are seeking a highly motivated and customer-focused Guest Relations Officer to join our dynamic team at JW Marriott. As a key member of our Executive Lounge team, you will be responsible for delivering exceptional service to our discerning guests, ensuring their every need is met with warmth, hospitality, and professionalism.