Corporate Account Manager

5 months ago

Sydney, Australia Tag Group Full time

**Division**:Corporate

**Job type**:Corporate Account Manager

**Location**:Sydney, Australia

**The Who**:
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world - to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

**The Why**:
At TAG, our company values matter. We appreciate our staff working as a **T**eam, having **A**mbition and being **G**enuine.

You will have a passion for the job you do, as well as a drive to want to do better - in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack

**The What**:
As a Corporate Account Manager you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

- Manage several accounts and serve as the face of the company to a portfolio of clients as directed by Head of Sales
- Responsible for the overall success of the travel management program to include quality service and cost
- effectiveness
- Serve as the client liaison for the continuous coordination and interaction between key representatives, other members of the TAG support team, and third-party travel providers and suppliers
- Work with finance and systems in preparing and ensuring the accuracy of client monthly statements and reports
- Collaborate with Operational Managers and Managing Directors in assessing the service configuration of each account
- Provide support in all activities and ensure best practices, spend behaviour and continuous improvement of client program, and client profitability and impact to the company
- Maintaining Salesforce Database and TAGdesktop with relevant client information for 100% of customer base. This will include ensuring contacts are opted in for marketing via Pardot as and when relevant
- Generation and maintenance of Salesforce reports and dashboards as agreed via direct reports
- Effective change management for all TAG clients including successful technology implementations and payment platforms
- Consultation of effective travel policy advice and strategic direction
- Development of long-term strategic client plans for travel management including goal setting, managing customer surveys and feedback and overall risk management, as further outlined below
- Effective supplier negotiations on behalf of TAG’s customers to ensure key outcomes are achieved whilst focusing on maximizing margin
- Development of a return-on-investment strategy for corporate customers
- Management of conflict resolution and ongoing client satisfaction programs
- Measure Service Level Agreements and manage communications between TAG’s customers and consultants
- Seek creative and innovate products and solutions for TAG’s customers
- Seek new business opportunities via customer referrals, leveraging your personal network and attending industry functions

**The How**:
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As a Corporate Account Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience
- Minimum 1-2 years’ experience in an account management role preferred
- Experience with account management in a travel role will be considered
- Proven record of successful client management and high client satisfaction
- Proven consultative sales ability with high-level corporate clients
- Proven working knowledge of financial and business models related to travel programs (CRS revenues, overrides etc.)
- Proven understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids)
- Proven working knowledge of technical products related industry offerings
- Previous use of Salesforce
- Problem-solving skills including the ability to listen, identify the root cause, offer approp

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