F&b & Lounge Manager (Global Sporting Event)

2 weeks ago


Sydney, Australia The iLUKA Collective Full time

This is a contract role starting 31 July 2023 until 23 August 2023. You must be based in Sydney and have the right to work in Australia.
Summary of Role
F&B and Lounge Manager is responsible to work closely with hotel, restaurants and venues in order to manage all food & beverage provision of the programme.
Key Responsibilities

Develop a clear understanding of the daily F&B program schedule and content
Build strong working relationships with the venue staff, including chefs to ensure a solid understanding of iLUKA’ s requirements
Manage the hospitality team onsite and all elements of F&B within the programme
Work collaboratively with the iLUKA Overlay Team to ensure all Hospitality spaces are presented immaculately at all times
Oversee set-up of all F&B Hospitality areas/functions with Overlay Team
Develop event running schedules for all relevant venues
Design and manage effective people-flow systems at each venue
Review and understand all F&B procedures for dealing with all possible circumstances, including additional guests, changes to table plans and schedule changes
Liaise with all relevant venue teams and manage on site quality control of all F&B elements, ensuring guests receive a high level of service at all times
Liaise with venue teams to ensure all relevant Health & Safety policies are implemented and adhered to
Liaise with operational teams to develop communications plans and procedures for advancing and hosting/staffing at each venue
Liaise with Guest Communications Team to ensure each lounge, venue & restaurant is prepared for guest numbers and any special requirements
Daily reconciliation of guest attendance at each venue
First point of contact for Hospitality Teams for any F&B related issues

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise

Fluent in English
Excellent organisational skills
Quality service orientated with a “Can Do” attitude
Food & Beverage Management experience
Previous experience of event hospitality
Strong time management skills with ability to meet strict deadlines
Excellent client and supplier liaison skills
Methodical, accurate and an eye for detail
Ability to delegate effectively and a willingness to lead by example
Excellent IT skills, especially Excel & PowerPoint
Ability to multi-task and meet strict deadlines
Flexible approach to working hours and ability to adapt to a dynamic environment
High Level understanding of what constitutes excellent customer service
Able to build rapport at all levels
Proactive, positive approach to all tasks and a high degree of reliability
Ability to work in a calm, professional manner
Ability to lead, train and motivate staff to deliver exemplary service

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload


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