Small Business Specialist
2 weeks ago
**Small Business Specialist - Melbourne Central**:
**Date**:14-Mar-2023
**Location**: Melbourne, Australia
**Company**:Singtel Group
**So, why Optus?**
Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people. Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.
**About the role**
We're looking for a passionate, talented individual to showcase their skills and say YES to a role of **Small** **Business** **Specialist** at our **Optus** **Melbourne Central** store located in **Melbourne CBD**.
The primary purpose of the Small Business Specialist role is to strategically grow the Optus Business Market share in retail across all lines of business achieving Business store targets.
**Key Responsibilities**:
- To understand the needs and profiles of small businesses.
- Deliver brilliant customer service and educate customers on the full range of products to provide multiple solutions.
- Collaborate with the wider team to seek opportunities to improve the overall experience for our business customers.
- Drive a high-performance environment by coaching and mentoring to ensure team is skilled on the Optus Business products, tactical offers and value proposition.
**About you**
You will be an expert across all Business products, services, credit and activation process’s ensuring a brilliant service delivery is provided to Business customers.
**You will have**:
- Experience with successful execution of strategies with corresponding results.
- Ability to think around a multi-layered issue to quickly identify the best solution
- Ability to balance multiple processes and perform detailed tasks in an efficient and organized manner while maintaining effective communication and successfully building trust with customers
- Ability to deal with ambiguity and adapt to constantly evolving situations
- Ability to work independently with mínimal direction with strong time management and follow through initiatives
To find out more about our culture at Optus, go behind the scenes with our people by searching **#OptusLife** on LinkedIn.
As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.
**Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.
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