Customer Experience Specialist

7 months ago


St Leonards, Australia Allity Full time

Attractive NFP salary packaging options + tax benefits + rewards
- Join one of Australia's largest Aged Care providers
- Newly created role, Be part of a high performing team

**Allity **is part of** Bolton Clarke Group**, one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.

Join a team of committed aged care professionals dedicated to redefining the aged care experience for residents, their families and employees. Our mission is “_Making every day the best it can be”_ and we are looking for a person who can help us make this a reality.

**About the opportunity**

As the Customer Experience Specialist, you will be the brand champion and custodian for our employees and customers. You will be responsible for building capabilities across all our homes, including data intelligence, consistent delivery of quality customer experiences at each touch point of the journey, mitigating risks and developing market strategies, that support sustained performance in delivering the exceptional experiences, for our residents and families.
- Build strong relationships with key stakeholders to support their service functions
- Work collaboratively with our Homes and the Investigations team in complaints resolution processes
- Hands-on development and execution of customer experience strategies
- Develop opportunities to engage with consumers through different channels
- Implement and lead consumer advocacy initiatives
- Provide customer insights and trends to support planning and marketing opportunities
- Conduct market/consumer research to support contemporary innovation and value add revenue generation opportunities
- Timely and accurate internal and external CX reporting as required
- Create simplistic and meaningful reporting that supports action planning to improve our resident experiences and outcomes
- Maintain a thorough understanding of all requirements of Legislative compliance, including Star Ratings, NQIP reporting
- Provide ongoing support and training to build capabilities, forge a customer-centric culture and sustains performance
- Standardise and ensure CX training is current, accessible, and embedded in the employee on-boarding process
- Support key projects, programs and initiatives aligned to CX and deliver to timeframes and on budget
- Support change management initiatives to ensure alignment with a customer-centric culture
- Be the SME in the CX space for all Operations projects and initiatives

**About you**
- Extensive experience and strong literacy with online customer platforms
- Demonstrated experience in the collection, analysis, and interpretation of customer data
- Ability to present data in a simplified and meaningful way to different user profiles that support action
- Project lead, experience to take ownership of assigned work streams
- Experience in developing and delivering training to diverse groups - F2F and online
- Strong Problem-solving skills
- Excellent written and engaging verbal communication skills
- Strong multi-tasking and decision-making skills
- Metrics-driven and outcomes focussed mindset
- Willingness and ability to travel
- A ‘Can-do’ and ‘hands-on’ approach to delivering/exceeding customer expectations
- Relevant degree or diploma in hospitality / communications

**_ You may be required to travel intra or interstate with overnight stays, including weekends on short notice._**

**_ Our recruitment process includes National Police Check_**

**The benefits**:

- Salary packaging & tax benefits up to $15,900 tax free & additional $2,600 entertainment
- Career progression and development opportunities
- Range of employee benefits & discounts (300+)
- Supportive and collaborative work culture

APPLY NOW if you share our vision and values and want to join us in changing the face of Aged Care.

Are you ready to make every day the best it can be? APPLY NOW



  • St Leonards, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **St Leonards location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...


  • St Leonards, Australia NSW Government -TAFE NSW Full time

    **A career of life-changing impact** **Customer Experience Consultant** **Bradfield Senior College, St Leonards** **Full-time/Part-Time/Casual opportunities** **Base Salary $63,665 - $66887 (pro-rata) per annum + employer contribution to superannuation and annual leave loading** **About Bradfield Senior College** Bradfield is a senior secondary school...


  • St Leonards, Australia RSL LifeCare Full time

    RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day. Join us as our new Customer Experience Coordinator, you will assist...


  • St Leonards, Australia Only About Children Full time

    Join one of Australia's leading childcare provider - we're great at what we do! - A fantastic opportunity for a customer centric, sales specialist to join us!! - Ongoing training and development, supportive environment, base+ quarterly bonus! **About Us**: Only About Children (OAC) is a premier childcare provider passionate about nurturing and educating...


  • St Leonards, Australia Eclipx Group Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Sydney and Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and...


  • St Leonards, Australia Zoll Medical Corporation Full time

    ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide life-saving care every day. ZOLL delivers technology that advances emergency care and benefits patients. You will be the frontline...


  • St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...


  • St Leonards, Australia RSL LifeCare Full time

    General Manager Customer Experience, Wellbeing & Innovation Need to know headlines: Leadership role Based in St Leonards and a short walk from the train station Permanent full time position New role in a reshaping organisation Market competitive remuneration including “not-for-profit” tax concessions/salary packaging Reports to Chief Operating...


  • St Leonards, Australia Sleep and Breathing Specialist Centre Full time

    **EXPERIENCED MEDICAL RECEPTIONIST - PART TIME (2-3 days per week - preferably Tuesday & Thursday with third day by negotiation)** **Our Company** We are a leading specialist practice located in the North Shore Health Hub in the St Leonards Health precinct. The practice includes 14 experienced physicians and a respiratory function lab, providing clinical...


  • St Leonards, Australia Perigon Group Full time

    ASX listed leading company - Based in St Leonards - Start date in the new year (4 month contract to perm) Our client is an established ASX listed leader in **fleet** **management** and **finance** looking to bring on a Vendor Management Specialist Boasting a portfolio supporting both Australian and New Zealand consumers, businesses and governments to...


  • St Leonards, Australia Talent Connect Australia Full time

    Temporary - Permanent Opportunity - St Leonards Location + Offering Remote working - Great career opportunity - **Offering Hybrid working arrangement**: - **Immediate Start**: - **Full-time hours**: - **Temp with the potential to covert to Permanent**: Work with a reputable international brand in a dynamic and busy environment. If you have relationship...


  • St Leonards, Australia Talent Connect Australia Full time

    Temporary - Permanent Opportunity - St Leonards Location + Offering Remote working - Great career opportunity **COMPANY** Located in St Leonards area in Sydney, this globally recognised leader in the financial technology industry, empowering individuals and businesses to connect, transact, and thrive in the digital economy. You will be part of a dynamic...


  • St Leonards, Australia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Payroll Specialist

    6 months ago


    St Leonards, Australia RSL LifeCare Full time

    RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our vision to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day. RSL LifeCare are seeking a Payroll Specialist to join us on a 12...


  • St Leonards, Australia Page Personnel Full time

    Hybrid Oppourtunity - St Leonard's Location - conveniently located close to the station **About Our Client**: We are currently seeking an individual with excellent customer service skills and experience to join the team as an Order Management Specialist. As a member of the customer-facing team, you will be responsible for providing top-tier customer service...


  • St Leonards, Australia Virgin Active Full time

    Achieve agreed sales targets by delivering extraordinary end-to-end customer experiences in club - Iconic brand inspiring our St Leonards community to live an active life - Full time gig, free gym membership, discounted personal training, and more benefits There's never been a better time to join Virgin Active, we have the best talent, doing the best work...


  • St Leonards, Australia Stryker Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **New career opportunity for experienced...


  • St Leonards, Australia DKSH Full time

    **Location**:St Leonards, AU, AU**Job Function**:Finance**Requisition Number**:141852**Description**: **Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to...


  • St Leonards, Australia Stryker Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Would you like to grow your career with...

  • Customer Support

    2 months ago


    St Leonards, Australia Restore Health & Wellness Full time

    **Key Responsibilities**: - **Customer Interaction**: - Greet and assist customers visiting the clinic, ensuring they feel welcomed and supported. - Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. - **Appointment Management**: - Schedule and manage appointments using the clinic's booking...