Client Experience Officer

3 weeks ago

Bondi Junction, Australia footinjuryclinic Full time

Client experience officer/Reception

We are looking for an energetic & motivated client service officer to join our team at the footinjuryclinic. The footinjuryclinic is one of the most technologically advanced walk and run analysis clinics in the Eastern Suburbs.

This challenging role will involve managing a busy front desk reception, liaising with patients, supporting the practitioners as well as general administration duties. Your time-management skills and wonderful way with people will be fully utilised in this exciting role. If you love dealing with people and thrive in a fast paced working environment then this is the perfect opportunity for you

**Benefits**:

- Less than 5mins' walk to/from public transport
- Great work/life balance - enjoy a paid day off on your birthday
- Full training & support will be provided
- Additional training in digital marketing
- Great social, fun team environment
- footinjuryclinic is a leader in podiatry and a well established practice
- Excellent career progression opportunities for the right person

Key Responsibilities
- Administration support and other ad hoc duties
- Overall management of Practice operations
- Patient invoicing, revenue collection including debt recovery
- Medicare liaison and handling patient fee queries
- Computer skills, familiarity with medical terminology, and IT systems.
- Training new staff when required and supervision of reception staff
- Assistance with preparation and maintenance of Policy and Procedures Manual, initial and on-going accreditation and familiarity with relevant regulations
- Inventory management and timely ordering of office/medical supplies
- Occasional Typing and general office duties
- Reporting to the Directors of the footinjuryclinic, the key responsibilities include:

- Identifying, reviewing and trouble-shooting operational issues, in particular IT, and telephone systems.
- Identifying areas of improvement and drive change and quality and safety improvement.
- Providing exceptional customer service to all our stakeholders including our patients, referrers and health professionals working in the clinic.
- Monitor and guide appropriate use of billing and claiming practices (item numbers).
- Performing reception duties if required.
- Identifying areas for growth and increased ethical revenue.
- Collecting & entering patient details
- Scheduling appointments when required
- Answering telephone calls & enquiries
- Essential Criteria:

- Proficiency in IT including an ability to troubleshoot
- Previous experience working as a Practice Manager in a busy practice
- Ability to work effectively within a multidisciplinary team
- Proactive approach to decision making and problem solving
- High level of communication skills written and verbal

Experience & Attributes
- Previous medical client service experience
- Professional & personable telephone manner
- Exceptional customer service skills
- A high standard of personal integrity - trustworthy, loyal and honest.
- Highly organised & great time-management skills
- Detail-orientated
- Ability to multi-task and prioritise
- Excellent written & verbal communication skills
- Proficient typist
- Ability to work independently and in a team
- Well-presented
- Some Medical Receptionist or Practice Manager experience, strong leadership skills and a hands-on approach
- Highly developed capacity to identify and analyse practice management requirements
- Self-motivated, enthusiastic, confident, highly organised with meticulous attention to detail
- Effective communicator with well-developed interpersonal skills
- High standard of work, values and ethics
- Basic IT troubleshooting skills (highly beneficial)

Work with a successful team of professionals who are committed to providing affordable, accessible & comprehensive Podiatry care.We are a fun and supportive team looking for a like-minded person keen grow in this essential role. Are you interested? If so, please submit your resume along with a cover letter addressing the above criteria.
- What's your expected hourly rate?
- Which computer programmes do you have experience with?
- Are you familiar with social media and programmes like active campaign or similar?
- How many years' experience do you have as a practice manager or client service officer?

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

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