Client Services Officer

5 months ago

Bondi Junction, Australia The Travel Corporation AU Full time

**About Adventure World**:
Adventure World goes above and beyond to create tailor-made unique and extraordinary travel experiences - awe-inspiring, incredible moments that will take pride of place among your memories forever. For over 40 years Adventure World has specialised in curated soft-adventure trips to some of the world’s most exotic and unique destinations. It is a legacy that has been accomplished by generating uniquely fresh worldwide itineraries together with offering first class service and unparalleled choice. An ethos of authentic responsible travel is at the forefront of Adventure World travel styles including wildlife and culturally immersive experiences.

An Adventure World journey sets the stage for true discovery. Now is the time for you to discover your Adventure World journey as a team member.

Our Parent Company is The Travel Corporation, a leading travel company comprising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World Travel, Uniworld Cruising, and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

**The Role**:
This role has a strong emphasis on customer service and client relationships and is a support role to our team of Sales Agents we call our “Destination Experts”.

This is an entry level position for you to build your career, and enjoy the adventures of working in the world of travel and tourism

This is a permanent, full-time role working from our vibrant Bondi Junction office 5 days per week. Flexibility to work from home 1 day a week upon completion of probation and training.

Your responsibilities will include;
- Action all incoming communication from suppliers and update files accordingly.
- Check invoices from supplier match costs loaded into the booking system.
- Notify Reservations of any file updates, highlighting all notes from suppliers.
- Liaise between reservations and suppliers to finalise booking arrangements.
- Strong organisational skills and ability to manage conflicting priorities.
- Knowledge and experience with Microsoft Office Suite, including Word, Excel and PowerPoint.
- Prior experience within a customer focused role highly desirable.
- Call Centre or Administration experience is highly desirable.
- Personal travel experience is an advantage with a genuine interest in geographical knowledge.

**Benefits & Perks**:

- Join a company that is experiencing rapid global expansion and advance your career - **there** **is room for development in this role.**:

- Supported training and ongoing mentoring to grow your skillset.
- Generous domestic and international travel discounts for you, your family and friends
- 12 weeks paid parental leave for eligible employees.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.
- Fun and welcoming team and environment with regular social and networking events.

**_The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you_

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