Scheduling & Administration Officer

3 weeks ago

Bondi Junction, Australia JewishCare NSW Full time

**Posted**:
05/06/2024

**Closing Date**:
05/07/2024

**Salary**:
$35.00 - $40.00

**Job Type**:
Temporary

**Location**:
Fischl House

**Job Category**:
Call Centre and Customer Service

Job Description

Due to annual leave we are seeking an expressions of interest for a full time, two month Scheduling & Administration Officer to assist with the rostering of our Home Care Support Workers. In this role you will provide exceptional customer service to our internal and external clients. This is a fast-paced role which requires a high level of organisation, problem-solving and multitasking skills often within short periods of time.

This is a critical and very important position within our organisation as you will be responsible for deploying our employees to services with our clients and ensuring the most appropriate worker is matched.

**Your main responsibilities will include**:

- Ensuring rostered shifts meet identified client needs
- Updating and adjusting rosters on a daily basis
- Adapting rosters in response to client and service changes
- Ensuring rosters are developed in a cost effective and timely manner
- Ensuring that staff rosters comply with relevant awards and industrial requirements
- Working with approved brokered agencies to fill roster vacancies and meet client needs in consultation with Managers
- Providing administration support to the team when required

Desired Skills and Experience

**We are looking for an exceptional person who has**:

- Experience in rostering and scheduling, preferred.
- Some knowledge and understanding of the aged care industry.
- Experience using a client management system or the ability to learn systems and processes quickly.
- Strong communications skills with the ability to work quickly and efficiently.
- Strong problem-solving skills with the ability to respond quickly to changes and re-rostering.
- Excellent negotiation skills and the ability to find alternative options and solutions.
- Exceptional organisational skills and adaptability with a commitment to “getting things done”.
- Ability to work under pressure.

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