Online Cx Specialist

10 hours ago


Melbourne, Australia Country Road Group Full time

**Online CX Specialist**:
**Job No.**: 997018

**Location**: Melbourne - CBD & Inner

**Job type**: Full-Time

**_Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available._**

We have a great opportunity for an Online CX Specialist to join the Country Road Group. In this role you will be supporting the strategic development and operational execution of best-in-class Post Purchase Online Customer Experience (PP CX) across all CRG Brands. Not only will you be driving efficiency across fulfilment, packaging and customer service, you’ll also be responsible for optimizing post purchase elements such as Click & Collect, Same Day Delivery, Gifting and many more.

**_ Key Accountabilities_**
- Lead operationalisation of CRG’s PP CX - by developing, optimising, documenting and supporting processes that deliver improvements
- Develop metrics and KPIs to monitor and analyse PP CX performance, further providing insights and recommendations for actions to enhance trade outcomes and customer retention and re-purchase rates.
- Strategically drive our online fulfilment program in store and support Capacity Planning across all fulfilment channels
- Project Support - Lead fit-for-purpose delivery of CX-based projects and CX-related project elements.
- Support Head of eCommerce in Stakeholder Liaison & Engagement
- Collaborate with HO eCommerce, eCommerce Managers and Digital Product teams, to identify and deliver incremental improvements to PP CX, through projects and initiatives.

**_Key Capabilities_**
- Experience with dedicated Online CX and post-purchase CX ownership.
- Experience operating within an eCommerce business and working across digital operations (preferably within fashion retail).
- Demonstrated experience working with internal teams, technical vendors and commerce partners to achieve online success.
- Well-developed communication, time management, analytical and organisation skills.
- Exceptional interpersonal skills, stakeholder engagement, and problemsolving abilities.
- Exemplary understanding and knowledge of ecommerce operations and retail trading (technical, functional and strategic).
- Exemplary process development, documentation and workflow management skills

**Why work for CRG?**

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:

- Generous employee discounts across our House of Brands
- Seasonal clothing allowance
- An additional day of leave for your birthday
- An Industry leading Parental Leave Program
- Flexible working arrangements to support work/life balance
- Annual learning calendar to support the ongoing development of our team
- Support community partnerships across our Corporate Social Responsibility Program
- We are committed to operating ethically, sustainably, and responsibly.



  • Melbourne, Australia Probe CX Full time

    **Why Probe CX?** - ** Dynamic Environment**: Thrive in a fast-paced and supportive workplace where you can level up your customer service skills. - ** Career Growth**: Start with entry-level calls and progress to increasingly complex tasks, gaining experience and honing your skills. Many of our Team Leaders, Trainers, and Operations Managers began their...


  • Melbourne, Victoria, Australia JobFinder Spain Full time

    JobFinder Spain is seeking a talented Online Growth Specialist to join our team. As a financial services firm, we are dedicated to innovation and staying ahead of the competition in the world of algorithmic trading.This dynamic role involves managing and growing our online presence through effective digital marketing strategies. The successful candidate will...


  • Melbourne, Victoria, Australia Curio Group Full time

    About the RoleAs an Online Education Specialist, you will be responsible for delivering online teaching services to clients in the field of Employment Law. This includes planning and scheduling live and recorded webinar sessions, delivering academic content, and facilitating learning activities.You will also be required to engage with students, provide...


  • Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full time

    Job DescriptionWe are seeking an SEO Specialist to join our Digital Media, Platforms & Performance team. The successful candidate will be responsible for developing and implementing search engine optimization strategies to enhance our online presence.


  • Melbourne, Victoria, Australia Trade View Full time

    About The JobTrade View is looking for an Online Business Development Specialist to join our team. As a forward-thinking financial services firm, we are seeking someone who is a graduate looking to establish their career in the field of digital marketing.The successful candidate will have a strong understanding of digital marketing principles and practices,...

  • Product Manager

    2 weeks ago


    Melbourne, Australia RMIT Online Full time

    **Work options**: Hybrid Full Time Permanent Hybrid: 2 days in Melbourne Office (Flexible: Tues, Wed, Thurs are popular) **Who Is RMIT Online?** We’re not just another online education provider; we’re pioneers in supporting students to propel their careers through our accredited program portfolio. By partnering with industry experts and leading...


  • Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    Global-e Online Ltd. is seeking a highly skilled and motivated Help Desk Specialist to join our team in Australia.This role will be responsible for delivering exceptional customer service to both merchants and end customers, ensuring that all daily tasks are completed to a high standard and maintaining set SLAs.The successful candidate will work closely with...


  • Melbourne, Victoria, Australia Nick Auditore Represents Pty Ltd Full time

    **Key Responsibilities:**In this Supply Chain Support Specialist role, you will be responsible for providing end-to-end support for the transactional requirements of our CX Team across Wholesale and Digital accounts.This includes responding to customer inquiries, processing order fulfillment, and providing support to our offshore team. You will also be...


  • Melbourne, Australia RMIT Online Full time

    **Work options**: Hybrid **_ Experienced in Salesforce Marketing Cloud Engagement, lead campaign execution, automation, and journey refinement, collaborating closely with a dedicated team._** **Why work with us?** Firstly, the perks are pretty amazing! We offer real flexibility (including remote work), ongoing learning and development including FREE Future...


  • Melbourne, Australia The Staffing Group Full time

    **Online Data Specialist** - ** 3 month initial contract with a view to extend**: - ** Hybrid located with 2 days in the office (based in the CBD)**: - ** Work with an amazing team in a fast paced environment.** **Background** A great opportunity exists for a talented digital data administrator to join the team on an initial contract. This role sits...


  • Melbourne, Victoria, Australia Acxpa Full time

    Delivered via Zoom, this online course offers flexibility while maintaining the high level of expertise expected from Australia's leading trainers. The public course schedule allows for instant ticket purchasing using credit cards, making it convenient for organisations to upskill their employees efficiently.Discount Options:Save 15% when booking for three...


  • Melbourne, Victoria, Australia Online Marketing Gurus Full time

    Unlock Your PotentialAs an Account Manager at Online Marketing Gurus, you will have the opportunity to grow your skills, build meaningful relationships, and make a real impact in the industry. Our collaborative and inclusive work environment is the perfect place to unlock your potential.Responsibilities- Develop and maintain strong relationships with...

  • Legal Counsel

    2 weeks ago


    Melbourne, Victoria, Australia Beacon Legal Full time

    2 days ago Be among the first 25 applicants Direct message the job poster from Beacon Legal We're working exclusively with Cyber CX assisting the General Counsel, Chris Sibree, hire the company's next Legal Counsel.The role will be based in the Melbourne office.All applications will be made through Beacon Legal and interested candidates should contact us...


  • Melbourne, Australia Country Road Group Full time

    **eCommerce Operations Manager - Country Road Group**: **Job No.**: 997034 **Location**: Melbourne - CBD & Inner **Job type**: Full-Time **_Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a...

  • Workforce Analyst

    7 days ago


    Melbourne, Victoria, Australia Xero Full time

    This is a Workforce Analyst role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Xero **About the Role** As a Workforce Analyst you will be responsible for supporting the Workforce Team and wider Customer...


  • Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    At Global-e Online Ltd., we are looking for a dedicated and detail-oriented Customer Service Operations Specialist to join our team in Australia.In this role, you will be responsible for supporting the customer service team, ensuring that all daily tasks are completed to a high standard and maintaining set SLAs.You will also be responsible for identifying...

  • Workforce Analyst

    2 weeks ago


    Melbourne, Australia Xero Full time

    **Our Purpose** At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the...


  • Melbourne, Australia Percepta Full time

    Customer Experience Specialist AU-VIC-Melbourne **Description**: The **Customer Experience Specialist (CXS)** will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on...

  • UX Researcher, Apac

    4 weeks ago


    Melbourne, Australia IG Group Full time

    Job Title UX Researcher, APAC & ME **Job Description**: Are you passionate about decoding user behaviour and transforming customer insights into impactful product decisions? At IG Group, we are on a lookout for a dynamic UX researcher to help us validate product ideas with our customers and turn customer insights into compelling product improvement...

  • UX Researcher, Apac

    4 weeks ago


    Melbourne, Australia IG Group Full time

    UX Researcher, APAC & ME **Job Title** UX Researcher, APAC & ME Are you passionate about decoding user behaviour and transforming customer insights into impactful product decisions? At IG Group, we are on a lookout for a dynamic UX researcher to help us validate product ideas with our customers and turn customer insights into compelling product improvement...