Customer Service Coordinator

1 month ago


Richmond, Australia Adflex Marketing Full time

**About Us**

As a well-established full-service Sales & Marketing advertising agency, Adflex Marketing strives for excellence and innovation in the sales industry. It Partners with some of Australia's largest Sporting & Not-for-Profit brands.
We are currently expanding our business in Melbourne and searching for a Customer Service Coordinator to be an integral part of Adflex's Quality Assurance Team providing high quality and consistent service to our customers.

**The Role**

As a Customer Service Coordinator, you are an integral part of our team. As the first point of contact for our customers you will
- Maintain accurate records of customer contacts
- Manage customer feedback
- Provide positive feedback to the relevant marketing departments
- Professionally and efficiently investigate / resolve any customer queries / concerns
- Understand and maintain confidentiality relating to all business activities, especially relating to customer & supplier details
- Work with our operations team to support the smooth running of day-to-day activities on our marketing campaigns.

**What are we looking for?**
- Previous experience within a customer service position
- Proficiency with the Microsoft office Suite of products
- Excellent professional communication skills, both written and verbal
- Effective organisation and time management skills
- Attention to detail and ability to work independently and collaboratively
- The ability to multi-task and prioritise
- Strong organisational and time management skills with the ability to deal with competing deadlines
- Strong relationship management and interpersonal skills.
- Customer-first focus to provide outcomes.
- High degree of confidence in liaising with general customers
- Aptitude for trouble shooting and resolving queries.
- Self-starter who has a strong willingness to learn and a desire to grow within the industry

**We're offering**
- A competitive salary.
- Inclusive environment
- Great company culture
- Immediate start with flexible working arrangements.
- Learning & development workshops with an opportunity to grow your career.

**Check us out**

**Salary**: $60,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Richmond, VIC 3121

Application Deadline: 25/03/2023



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