Customer Service/receptionist

2 months ago


Richmond, Australia AGS LED Full time

**About Us**:Astra Green Solutions is a leading provider of environmentally friendly and energy-efficient solutions in the renewable energy sector. We are committed to making a positive impact on the environment while delivering exceptional products and services to our clients. Our team is dedicated to creating a sustainable future, one installation at a time.

**Position Overview**:We are seeking a Sales Support / Scheduler to join our team in Victoria. The primary responsibility of this role is to provide essential support to our sales team and efficiently schedule hot water installations, ensuring a seamless process for our clients.

**Key Responsibilities**:
**Sales Team Support**:Assist the sales team by preparing quotes, sales contracts, and other documentation.
Coordinate and communicate effectively with clients to facilitate the sales process.
Provide information and answers to customer inquiries related to our products and services.
Help maintain accurate records of sales activities and customer interactions.

**Scheduling**:Efficiently schedule hot water installations in coordination with the installation teams.
Monitor installation progress and communicate updates to clients.
Ensure all installations are completed on time and within budget.
Address scheduling conflicts and make necessary adjustments to maintain a smooth workflow.

**Customer Service**:Maintain a high level of customer satisfaction by addressing customer concerns and inquiries.
Handle post-installation follow-ups and ensure customer feedback is collected.
Assist with resolving any installation-related issues or concerns.

**Qualifications**:

- Previous experience in sales support or scheduling roles is an advantage.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work collaboratively within a team and independently.

**Why Join Astra Green Solutions**:

- Make a difference by contributing to a sustainable future.
- Join a dynamic team of professionals dedicated to environmental responsibility.
- Opportunity for growth and development within a forward-thinking company.
- Competitive salary and benefits.

If you are a detail-oriented and organized individual who is passionate about environmental sustainability and enjoys supporting sales teams, we encourage you to apply

**Salary**: From $63,035.58 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus
- Performance bonus

Ability to commute/relocate:

- Richmond, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 01/12/2023


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