Manager, Partnerships

7 months ago

Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

Manager, Partnerships

**Primary Details**
Time Type: Full time

Worker Type: Employee

Manager, Partnerships - Commercial
- **Location: Adelaide**:

- **Type: Full-time Permanent**

**The opportunity**

We have an opportunity to join our Commercial Partnerships Team as Manager, Partnerships in the Adelaide region. In this role you will drive growth with a focus on delivering excellent customer outcomes and high service standards. You will partner with a designated group of Brokers to profitably grow the business and deliver agreed business plans. You will work closely with the Partnerships team, Underwriters and Claims, as well as a number of other key stakeholders.

**Your new role**

You will work in a great team environment and be responsible for developing and delivering the following:
Customer
- Working with the Regional Partnership Manager develop account plans for an assigned panel of brokers.
- Implement a broker visitation schedule with a focus on value for both partners and internal stakeholders.
- Assist with planning and/or delivery of partner communications inclusive of process, product, or technology enhancements.
- Actively manage partner escalations inclusive of service, underwriting or claims matters.
- Ensure broker partner risk profile information is managed and maintained in accordance with company guidelines.

Relationships
- Establish and develop strong relationships with key business partners.
- Gain a strong understanding of internal business priorities by building a close rapport with key stakeholders inclusive of the Claims, SME and Commercial underwriting teams.
- Represent QBE's interests with internal and external stakeholders through support and participation in industry and corporate events.

Strategic
- Use Data and Analytics tools to help with performance management and decisions for strategic growth and retention.
- Identify new business growth opportunities and multi-line cross-sells to maximise penetration of client base and improve product density within negotiated product lines.
- Review sales metrics for online products and develop action plans to promote growth and/or address performance trends within assigned panel.
- Maintain Salesforce (CRM tool) inclusive of all engagement activity and updated key contact information.
- Execution of broker plans focused on profitable growth, retention, and partner value.
- Collate and share relevant market and competitor intelligence for consideration when developing future strategy.

Happy to talk Flexible working

**About you**
- Previous experience as a BDM/Account Manager, ideally within Insurance or Financial Services, preferred but not essential
- Previous general insurance experience either with an insurer or broker preferred
- Outstanding Customer Service and Relationship Building skills
- Ability to lead by influence with Brokers and Underwriters
- Strong communication and negotiation skills
- Ability to work in a team environment by supporting and engaging with team members at all levels
- Product knowledge and pipeline development skills to fulfil growth opportunities
- Experience using a CRM (ideally Salesforce) system to maintain engagement activity, key contact information and pipeline development

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponso

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