Operations Manager

3 months ago

Carrum Downs, Australia SAI Home and Community Care Full time

**SAI Home and Community Care** is part of General Homecare, a fast-growing group of five Community Support & Care providers, highly trusted in the communities we serve. Our commitment is to assist older Australians and people living with a disability through personalized care solutions, working alongside them to achieve their aspirations for independence, dignity & control.

SAI Home and Community Care, the largest of the five providers, has built a strong presence in the South-Eastern and Mornington Peninsula regions over the last 45 years delivering high quality care and support to this community.

**Your Opportunity**

As SAI Operations Manager you will be at the heart of our growth journey. You will manage our day-to-day operations, driving exceptional client outcomes and growth, building workplace culture and workforce capability and strategically positioning SAI as a leader in the homecare and support industry.

Reporting to the General Manager you will work closely together to deliver on these objectives whilst working collaboratively with our supporting functions including our Growth, Service Excellence, P&C, Finance & Quality teams.

**Responsibilities**:

- Deliver consistent excellence and innovation in service delivery, meeting the needs of our diverse client base.
- Be a visible, authentic and inspirational growth leader removing barriers to support a rapidly growing number of clients and identify opportunities to grow our client base (in collaboration with the Growth Team).
- Drive a positive client experience from onboarding to offboarding.
- Effectively lead, support and develop a high performing, outcome focused team.
- Drive a safe and supportive workplace culture that is values-led, fosters high engagement and a culture of accountability.
- Drive utilisation, workforce planning and strategic initiatives to support the attraction, engagement and retention of our workforce.
- Provide effective financial management including budgeting and Forecasting
- Engage with external stakeholders and the community to increase our connection and positioning within the community.
- Work closely with the support teams to address any gaps or identified improvements, ensuring policy translates into practice and ensuring compliance with all relevant legislation.

Given the nature of the role, it is predominately based onsite in our new offices in Carrum Downs with some flexibility to work from home as required and as you become more established in the role.

**About You**

You are a supportive, driven individual with a ‘Caring Heart & Commercial Mind’.

You enjoy challenging the status quo and finding a better way, ensuring that the customer is at the centre of every decision. You have a track record of instilling a growth mindset across growing organisations and are comfortable being hands-on, whilst thinking strategically.
- Proven experience (5+ years) in an Operations Management role
- Experience working in Aged Care and/or Disability Services
- Strong working knowledge of industry regulations and legislative frameworks
- Experience managing and delivering high quality services
- Strong leadership ability with experience coaching, mentoring and inspiring teams
- Commercial Acumen and financial management experience
- Can think strategically with the ability to execute on strategic objectives
- A flexible and positive outlook

**How to apply**

Agency assistance is not required for this role.

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