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Assistant Manager at Subway

6 months ago

Carrum Downs, Australia PG Operations Pty Ltd Full time

Assistant Manager
Shamim Group

We are looking for an Assistant Manager to join the team at Shamim Group to take on a leadership role in delivering high-quality, customer-focused, and profitable operations. The Assistant Manager will work closely with the Manager to implement strategies to effectively manage the restaurant, ensure excellent customer service, motivate employees, and maximize profitability.

**Responsibilities**:

- Provide day-to-day leadership to team members, consistently setting high standards for service and fostering an environment that encourages employee engagement.
- Ensure the Subway brand is consistently communicated, with a focus on maximizing the customer experience.
- Deliver superior customer service, both internally and externally.
- Ensure that procedures are followed and adhered to.
- Assist in the development and implementation of processes and strategies to increase sales, reduce wastage, and maintain inventory control.
- Monitor financial performance and recommend improvements to achieve desired goals.
- Develop and maintain relationships with external suppliers, ensuring they provide high-quality products at good prices.
- Actively promote customer loyalty and membership campaigns.
- Regularly monitor customer feedback and take action to resolve any complaints.
- Ensure that all health and safety guidelines are followed, and supervise the training of employees in food handling and safety.

Qualifications:

- At least 6 Months of experience working in the fast-food industry
- Excellent knowledge of Subway and its products
- Experience managing a team
- Strong customer service and communication skills
- Comfortable making decisions in a dynamic, fast-paced environment
- Ability to lead by example
- Must be willing to work weekends and evenings when required.

**Job Type**: Part-time

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Work Location: In person