Secondary Triage and Referral Consultant

3 weeks ago

Sydney, Australia NSW Government -Ambulance Service NSW Full time

**Employment Type**:Temporary Full Time, 38 Hours per week
**Position Classification**:Clinical Nurse Consultant Gde 1
**Remuneration**: $118,299 per annum - $120,720 per annum per annum + super and annual leave loading
**Location**:Gladesville with relocation to State Operations Centre in Sydney Olympic Park in 2024
**Close Date**:18 February 2024

**ABOUT US**

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

**ABOUT THE ROLE**

The Secondary Triage and Referral Consultant (CNC) positions perform a critical function within NSW Ambulance, providing specialist secondary triage and clinical advice for triple zero callers who do not require an emergency ambulance and who can be better managed through an alternate care pathway. Secondary Triage and Referral Consultants are responsible for conducting telephone triage aimed at identifying and providing the appropriate coordinated health management response to members of the community who call triple zero (000). Secondary Triage and Referral Consultants will provide clinical leadership to other clinicians.

This role will enable you to use your generalist and specialist clinical knowledge and skills in secondary triage and assessment of patients in a virtual environment. Your responsibilities will include, but are not limited to:

- Telephone secondary triage of triple zero (000) calls.
- Referral of patients to appropriate alternate care pathways.
- Operation of industry-specific communication systems.
- Collaboration with internal and external stakeholders to determine a coordinated response.
- Provide clinical leadership in line with your expertise.
- Monday to Friday - 38 hours per week

Please refer to the Role Description for further information and Position Conditions and General Info for further information**.**

***

**Please Note**: This is a temporary full time twelve (12) month position with possible extension.

**OPPORTUNITIES AVAILABLE (for eligible employees)**

Besides your salary, you’ll also have access to:

- A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more
- Additional Public Holiday
- Opportunities for extra tax savings through salary packaging
- Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
- Extensive staff support programs available to all staff and families - free confidential and professional assistance for staff and their families
- Fitness passport, and medic-fit gyms at most locations - discounted gym membership that both you and your family can enjoy (eligible employees) Health coaching service available to all staff providing individualised support
- Discounted private health insurance
- Career development and growth opportunities

**ABOUT YOU**

The NSW Ambulance Virtual Clinical Care Centre (VCCC) is currently expanding to incorporate increased mental health services.

The Clinical Nurse Consultant (Mental Health) works as part of a dynamic multidisciplinary team, providing acute mental health advice and will collaborate win internal and external stakeholders to develop and deliver education and clinical resources for NSW Ambulance Virtual Clinical Care (VCCC) Clinicians with an emphasis on positive outcomes that are tailored to an individual ’s needs.

The successful applicant will also support VCCC operations for complex mental health assessments and work as a senior clinician within a multi-disciplinary team, providing high standard clinical skills and expertise in the assessment and provision of short-term management strategies for people in acute distress and with major mental health conditions. The applicant will be highly motivated to engage in consultation, support and educative practices with other parts of NSW Ambulance, clinical teams, families, carers, and other agencies.

**HOW TO APPLY**

Please respond to the below three (3) pre screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

**Question 1**: Discuss your experience and expert clinical knowledge of mental health practice and provide an example of your skills in the management of people with complex Mental Health needs, including advanced skills in the Consultation Liaison environment.

**Question 2**: Provide an example of your experience in leading diverse teams and external parties in a consultative, collaborative and influential manner to develop, deliver and/ or educate on mental health services and assessments.

**Question 3**: Describe your experience and the challenges you have pre

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