Full Time Client Services/receptionist

2 months ago

Artarmon, Australia VetPartners Full time

**North Shore Veterinary Specialist Centre**, Artarmon, Sydney - Full Time Client Services/Receptionist
- Admin Role

North Shore Veterinary Hospital and Veterinary Specialist & Emergency Centre is a general practice and Specialist Referral Veterinary Hospital which has a 24-hour emergency service 365 days per year. It is one of the busiest Veterinary Hospitals in Sydney, located in Artarmon and walking distance from St Leonards or Artarmon Stations.

**Due to Staff Movement, we are searching for a talented Permanent Full Time Client Services/Receptionist.**

This new member of staff will know how important a functioning cohesive front of house team play in a successful Veterinary Practice and** **would suit someone with a Client Service/Reception/Admin career wanting to work where the action is.

Your bonus? - Caring for our client's beautiful 4-legged family members.

**E**ssential Criteria**:

- Passionate and committed to caring for our patients and clients.
- Proven experience in a strong customer service role.
- Exceptional customer service and communication skills.
- Possess an excellent work ethic, is reliable and has a stable work history.
- High emotional intelligence.
- Excellent written and spoken English.
- Motivated with high energy level.
- Intermediate to advance level of computer skills in Word and Excel.
- Strong ability to multitask under sometimes stressful conditions.
- Able to work in a team environment and take direction.
- Ability to keep calm under pressure.

**Duties Include but are not limited to**:

- Greeting and managing clients and patients.
- Answering extremely busy phone lines.
- Scheduling appointments for multiple veterinarians.
- Client and patient data management.
- Bank reconciliations.
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management.
- Cleaning of Reception areas.
- Helping clients with OTC products.
- Stock deliveries and unpacking.

**What We Offer**
- An interesting, rewarding and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance program.
- A working environment based on trust, respect, harmony, professionalism and the ability to support and nurture one another as a team.
- Remuneration is above award and based on experience.

Experience in client services/reception in a veterinary practice or in a medical environment is preferred. However, if you have extensive history in a customer service role in another industry, we would be keen to hear from you too.

Unfortunately, phone enquiries regarding the position are unable to be answered.

NSVH
- Reference RR-6274_

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