Operational Support Administrator

3 weeks ago

Parklea, Australia Ventia Pty Limited Full time

Management & Training Corporation is a global leader in the corrections, detention, training, and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our +11,000 employees do providing support, giving hope, and providing opportunities for a better life.
We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.

BIONIC drives every interaction between employees and those detained at MTC facilities. This allows our transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for transferees, so they feel cared for.

We are seeking a capable and motivated Operational Support Services Administrative Support Officer (ASO) on a permanent full-time basis to support the team at Parklea Correctional Centre (PCC). The Operational Support Services ASO manages the daily work order management of reactive work orders of the PCC Operational Support Services as prescribed by the Head of Operational Support.

The Operational Support Services ASO has day-to-day responsibilities for reactive work order management and administrative oversight of procurement processes for three functional teams at PCC.
The Operational Support Services ASO brings the ability to perform tasks to a high standard and works as an effective administrative support for the Operational Support Services team. An understanding of and commitment to Workplace Health & Safety requirements within a correctional environment is critical to this role.

If you have the drive, desire, and passion to seek a role at PCC, then now is the time to strengthen your career by joining our team.

**Key Responsibilities**:

- Working within safe workplace practices and standards at PCC and ensures that operational, health and welfare standards are met.
- Coordinates reactive work orders for the functional teams under the Operational Support Services department banner. Triages work orders for each discipline and filters reactive works from preventative maintenance and project works.
- Distributes work orders to appropriate staff and ensures repair solutions are recorded and closed out as required. Takes responsibility on a rostered basis for receiving and coordinating after hours emergency works.
- Coordinates after hours emergency works through a call out system of FM trades to ensure all level A and B category failures are triaged and addressed in line with KPI performance standards. Communicates with centre staff to ensure reactive works are completed and work orders closed out. Communicates work order management processes to staff to ensure the centre has a consistent approach to work order management.
- Creates and presents reports to ensure KPI targets are visible and clear. Creates reports to ensure senior management have a clear understanding of current Operational Support works.
- Coordinates with the procurement department to ensure all purchase orders are authorised and sent for processing in line with the procurement timetable. Consults with the Logistics Coordinator to ensure orders are received by the respective business unit in a timely and efficient manner from the time of delivery into the warehouse.
- Ensures all procurement documents are up to date and accessible and that all procurement procedures and processes are followed.

**Key Experience and Skills**:

- Demonstrated previous experience working within an operational support service model delivering multiple functions such as Facilities Management, Warehousing, and Information Technology services. Experience working in a correctional environment is desirable.
- Well-rounded in administrative, technical, and financial skills and proven administration experience.
- Proficient use and knowledge of Microsoft Office suite products
- Word, Excel, Outlook.
- Well-developed verbal communication skills with the ability to engage with a diverse client group including
- people from diverse backgrounds and complex needs; and to engage with stakeholders in a manner
- appropriate to the audience.
- Desire and proven ability to deliver excellent Customer Service (Internal & External)
- Capacity to work flexibly, independently, and cooperatively in a dynamic workplace environment with high
- level emotional intelligence. Demonstrates willingness to actively participate in collaborative practices.
- Able to work under pressure and prioritise
- Attention to detail and persistence to drive issues to a conclusion
- Ability to undertake a variety of tasks and adapt to changing requirem

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