Visits and Switchboard Administrator

2 weeks ago

Parklea, Australia Ventia Pty Limited Full time

Management & Training Corporation is a global leader in the corrections, detention, training and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our +11,000 employees do providing support, giving hope, and providing opportunities for a better life.

We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect and dignity.

BIONIC drives every interaction between employees and those detained at MTC facilities. This allows our transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for transferees, so they feel cared for.

We are seeking a capable and motivated Switchboard & Visits booking officer in a Part time position to support the team at Parklea Correctional Centre.

**About the Role**:
The Switchboards & Visits Booking Officer is responsible for the timely, accurate and efficient booking and coordination of Visits for Parklea Correctional Centre (PCC).
Be a part of an innovative and supportive team and take the next step in your corrective services career.

**What You Will Be Doing**:

- Electronic records management and archiving.
- Manage correspondence for Inmate visits.
- Preparation of reports.
- Responding to enquiries for Inmate visits.
- Provision of excellent customer service
- Reception duties.
- Data entry with a high level of accuracy and attention to detail.
- Strictly adhere to the administration and routine requirements of Parklea Correctional Centre.
- Communicate effectively with internal and external stakeholders.
- Undertake other administrative duties as directed.

**About You**:

- Demonstrated previous experience of working in a similar role in a correctional or institutional environment is desirable.
- Prior experience working in the services and programs management, or professional services industries preferred.
- Working knowledge of Microsoft office suite software programs.
- Flexible in approach and pivots to meet changing clients’ needs.

**To be successful in this role, you will need**
- To pass a in clinic fitness/Medical assessment and Australian federal Police checks
- Obtain and maintain state clearances
- Must be an Australian or New Zealand citizen or Permanent resident.
- Fully vaccinated for COVID-19
- Ability to manage difficult situations
- Strong communication skills both verbal and written
- Show initiative and be motivated to succeed
- Excellent time management skills
- Great team worker

**Job Segment**:Records Management, Data Entry, Receptionist, Part Time, Records, Administrative

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