Connectivity Support Executive

2 weeks ago

Sydney, Australia Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Booking

**Job Description**:
To be successful in the role you need to combine a love of digging deep to resolve issues, with excellent communication skills to provide a highly satisfying experience to our Connectivity Partners and internal departments. You also need to possess strong collaboration skills to work as part of a global team and support internal departments on connectivity issues.

**B.responsible**

As a Connectivity Support Executive you will:

- Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams.
- Analyse & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data.
- Proactively review connectivity quality scores of our biggest Connectivity Partners. Collaborate with them to improve the overall connectivity quality following a set of best practises.
- Provide test and roll out support on new technical solutions to Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution.
- Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains.
- Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality.
- Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed.
- Contribute to the creation of self help content for Connectivity Partners and internal teams. Educate internal teams on technical connectivity concepts to reduce inbound volume.
- Identify and follow through on opportunities for structural improvement which reduce “customer” effort and/or realize internal efficiencies.
- Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience.

**B.skilled**
- BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience.
- Understanding of XML. Knowledge of MySQL is a plus.
- 2+ Years experience in technical or operational support role.
- Analytical & problem solving skills with an eye for detail.
- Excellent interpersonal communication & collaboration skills. Fluent in English and Mandarin (spoken & written). Additional languages are a plus.
- Driven, volunteering for new challenges without being asked, and taking ownership of your work.
- Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way.
- Ability to prioritize and deliver according to deadlines and SLAs.
- Ability to effectively work within a fast growing and changing organization.
- Customer focused & can-do attitude.
- ** You are already eligible to work in Australia.**

**Pre-**Employment** **Screening**:

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