Team Leader Concierge

9 hours ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 22184663

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**About the role**

Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Team Leader. You will be providing our guests with memorable arrival and departure experiences in a fast paced environment.

**Critical responsibilities**:

- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval and assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Dispatch bell staff or vale.
- The ability to anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- A **current open driver License**:

- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Ability to learn, think and grow and continue to evolve in this role

**The Benefits**

Enjoy the benefits of:

- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

  • Concierge - Fixed Term

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information**Concierge - Fixed Term **Job Number**24199805 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Concierge Porter - Fixed Term** **About the...

  • Concierge

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24201872 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Concierge** **About the Company** **Marriott International**...

  • Concierge Porter

    9 hours ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 22184642 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands...

  • Concierge (Fixed-term)

    3 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24175076 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Concierge Porter** **About the Company** **Marriott...

  • Client Concierge Group Reservations

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and...

  • Client Concierge

    3 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and...

  • Maintenance Team Leader

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra Sun City, located in the heart of Surfers Paradise on the Gold Coast and within walking distance from the light rail. The property offers a range of accommodation options from hotel style rooms to apartments and penthouses. With sweeping views of the Pacific Ocean or the neighbouring Hinterland, lagoon-style pool, dining at the 100 seated Koastal...

  • Guest Experience

    4 weeks ago

    Surfers Paradise, Australia AccorHotel Full time

    **Company Description** About Novotel Surfers Paradise** Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We...

  • Team Leader

    1 week ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24093122 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Food & Beverage Team Leader** **About the...

  • Front Office Team Leader

    2 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Front Office Team Leader

    1 week ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Front Office Team Leader

    7 days ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • IT Service Desk Technician

    4 weeks ago

    Surfers Paradise, Australia AccorHotels Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Fun Squad Leader

    4 weeks ago

    Surfers Paradise, Australia Timezone Full time

    Who is Zone Bowling? Zone Bowling is an action-packed entertainment destination where guests come for the adventure and our FunSquad stay for the FUN. Zone Bowling is a part of The Entertainment and Education Group (TEEG) which is one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Timezone across Australia and NZ. We...

  • Leisure and Connected Partners Performance Manager

    1 day ago

    Surfers Paradise, Australia Corporate Head Office Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Accounts Payable Officer

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Climb Leader

    1 week ago

    Surfers Paradise, Australia Dreamworld Full time

    **Climb Leader - Part Time 20** **(** **Requisition ID***: **015298** **)** **Description** - **Could this be one of the best jobs on the Gold Coast?!**: - **Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the sky!** SkyPoint Climb is Australia's highest external building climb at the top of the Q1...

  • Sales Coordinator

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Revenue Analyst

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of...

  • Accounts Receivable Manager

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Accor’s integrated hotel ecosystem is among the most diversified in the sector, consisting of...