Customer Service Officer

2 months ago

Darebin, Australia City of Darebin Full time

Various positions, Part-Time and Casual
- Part-Time (Perm & Temp) Band 4, $74,824.36, Pro-Rated.
- Casual (Band 4, hourly rate $47.333)

**Various positions**
- Part-Time (Perm & Temp) Band 4, $74,824.36, Pro-Rated.
- Casual (Band 4, hourly rate $47.333)

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
At Darebin City Council we provide a lot more than just Rates, Roads and Rubbish; we provide hundreds of services that support our community to live, work and play across the region. Most importantly we love helping our customers and have a lot of fun doing it.

As a Customer Service Officer, you will be responsible for providing outstanding service to Darebin’s diverse community whilst assisting them in accessing the broad range of services we offer. We have a strong emphasis on quality of service and as a result we place a lot less emphasis on traditional call centre metrics like average handle time and occupancy.
- To provide high quality responses to customer enquiries, requests for service and business transactions across multiple communication channels.
- To enhance and promote Council’s public image and the effectiveness of the Customer Service Team by acting as a key link in the relationship between the Council and its customers.
- To support the operations of Council departments in accordance with agreed service levels and standards.
- Advocate for the customer by assisting in the development, improvement and enhancement of Council processes and services.

**Skills and Experience**:

- Required:_
- A current employee Working with Children Card.
- Experience in a high-volume call centre environment
- Extensive experience in a Call Centre based customer service role.
- Aptitude and proficiency using a range of computer software (including Microsoft Office Suite, CRMs, Call Centre Technology)
- Advantageous: _
- A tertiary qualification or less formal qualifications with experience and work skills relevant to the position
- Experience in a Government setting
- Experience in cash handling

**Culture**

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices including working from home options, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

**Contact Karla Riconalla, Customer Service Team Leader on 03 8470 8844 for a confidential discussion.**
- The Darebin City Council is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. Successful applicants must comply with Council’s Covid-19 vaccination policy which require employees to be fully vaccinated again Covid-19 and provide documentary evidence of their vaccination status before commencing. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment._

  • Customer Service Officer

    5 months ago

    Darebin, Australia City of Darebin Full time

    Various Positions, Full-Time / Part-Time (Band 4, starting from $70,144.36, pro-rated for part time) - Casual (Band 4, hourly rate $44.372) - Flexibility is available for the days/hours worked Various positions - Full-time/Part-time (Band 4, starting from $70,144.36, Pro-Rated for part-time) - Casual (Band 4, hourly rate $44.372) Flexibility is available...

  • Customer Experience Officer

    1 month ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full time (including fortnightly RDO) - Opportunities for higher duties and secondments into different roles - Library branches are easy to get to via public transport, bicycle or car Have a positive impact on the Darebin community in this dynamic role supporting the continuous improvement of library customer experience. Develop, deliver and...

  • Customer Resolution Officer

    5 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Competitive salary circa $103k - Convenient Preston location, close to public transport At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied...

  • Team Leader Customer Service

    5 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Salary $103,547 plus super - Monthly RDO At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate...

  • Customer and Operations Management Officer

    4 weeks ago

    Darebin, Australia City of Darebin Full time

    Full time - $74,824.36 + super - Reservoir Location At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to...

  • Casual - Venue Services Officer (Foh)

    5 months ago

    Darebin, Australia City of Darebin Full time

    Rostered casual hours as required - Band 3, $40.79 p/hour - Northcote Town Hall Arts Centre and Darebin Arts Centre Location **About City of Darebin** Located in the northern suburbs of Melbourne the City of Darebin has a population of 161,609. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan...

  • Customer Resolution Manager

    2 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Competitive salary, Band 7 - $109,139 - Convenient Preston location, close to public transport We are on an exciting journey to improve customer experience and deliver positive customer outcomes. An experienced Customer Resolution Manager you will partner with the organisation to lead best practice complaint management and provide...

  • Civic Events Officer

    5 months ago

    Darebin, Australia City of Darebin Full time

    Full time fixed term role (parental leave cover) for 12 months - $92,369 plus super - Convenient Preston location, with hybrid flexibility At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know...

  • Children & Youth Library Officer

    2 weeks ago

    Darebin, Australia City of Darebin Full time

    Permanent, Part time, 17.5 hour week - Salary $74,824.36 (pro rata) plus super - Library branches are easy to get to via public transport, bicycle or car Darebin Libraries has an exciting opportunity to join our Children & Youth Programs team and help develop and deliver a broad range of events and programs targeted at children, youth and families. Early...

  • Facilities Project Officer

    1 month ago

    Darebin, Australia City of Darebin Full time

    Fixed Term (24-month), Part-Time Position - Flexible Part-Time work schedule, 0.5EFT or 2.5 days per week - Preston location, close to public transport - Fixed 24-month term - Salary Band 6 - Circa $97,000 per annum pro rata - Preston location, close to public transport - Flexible work schedule: 2.5 days per week or.5 EFT Join a dynamic and well-established...

  • Building Officer

    2 months ago

    Darebin, Australia City of Darebin Full time

    Full time with access to RDOs and flexible work arrangements - $80-92k plus super (depending on experience) - Convenient Preston location, close to public transport Unique opportunity to bring your customer experience expertise to the Building Services Unit as a key member of the team. Work to continue developing a service model that delivers positive...

  • Project Officer

    4 weeks ago

    Darebin, Australia City of Darebin Full time

    Permanent, Part Time position - 15.2 hours per week - Convenient location, close to public transport - Flexible work arrangements considered The Community Projects Officer will lead and support projects that improve the lives, and enhances the participation of, the Darebin community in quality services and community activities within Darebin. This position...

  • Strategic Project Officer

    5 months ago

    Darebin, Australia City of Darebin Full time

    6 Months Temporary Full Time Join Darebin City Council as a Strategic Project Officer - this position sits within Equity and Wellbeing Department with the portfolio of supporting and delivering a number of targeted projects and operational initiatives across the Department. Work within a dynamic department advancing community well-being and social justice...

  • Corporate Reporting

    2 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Competitive salary, Band 6 - $97,480 - Convenient Preston location, close to public transport We are on an exciting journey to improve our strategic planning and performance by providing the organisation an enabling environment with a customer centric focus. An experienced Corporate Reporting & Performance Officer you will develop and...

  • Team Leader Civic Services

    2 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Salary $97,480 plus super - Convenient Preston Central location, close to public transport Lead a dedicated team to manage the venue hire operations of the Preston City and Shire Halls, and deliver effective and responsive civic support services to the Darebin Municipal Offices at Preston. - Permanent, Full Time - Salary $97,480 plus...

  • Community Learning

    1 month ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full time (including fortnightly RDO) - Opportunities for higher duties and secondments into different roles - Library branches are easy to get to via public transport, bicycle or car Darebin Libraries has an exciting opportunity to join our Community Learning & Programs team and help develop and deliver our broad range of adult events and...

  • Positive Ageing Officer

    2 months ago

    Darebin, Australia City of Darebin Full time

    Temporary, Part-Time (parental leave cover), 3 days per week - Salary Circa: 97K per annum (pro rata) + superannuation - Convenient Preston location, close to public transport Join a specialised team within Council’s Supported and Connected Living Department to connect and engage older people experiencing significant difficulty accessing aged care...

  • Aged Housing Support Officer

    2 months ago

    Darebin, Australia City of Darebin Full time

    Temporary Part Time, 2 days p/week (parental leave cover) - Salary circa 97k (pro rata) + super - Convenient Preston location, close to public transport Are you looking for a rewarding opportunity to make a difference to Aged Housing support? In this role you will work collaboratively with key organisations to guide and improve the Aged Housing Program and...

  • Asset Protection Officer

    5 months ago

    Darebin, Australia City of Darebin Full time

    $74k - $86K (depending on experience) plus super - Full time with access to RDOs - Convenient Preston location, close to public transport At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know...

  • Business Support Officer

    3 months ago

    Darebin, Australia City of Darebin Full time

    Temporary Full-Time, 12 Month Role - Band 5 - $80,000 + Super - Convenient Preston location, close to public transport At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied...