Hotel Receptionist

1 week ago

Katoomba, New South Wales, Australia ICC Group Full time

The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba in the Blue Mountains.

It offers premier boutique style accommodation, with a scenic view across the Jamison Valley. The hotel now forms part of the ICC Group with expansive hospitality offerings.

We are looking for a professional, vibrant and friendly person to join our Hotel Reception team.

Key responsibilities include...

  • Conducting check in's/Outs and creating great first impressions
  • Managing enquiries and taking reservations
  • Providing a positive and memorable experience & customer service to all guests
  • General housekeeping duties as required
  • Passionate and consistent, with excellent attention to detail

To be successful in this role, you will have...

  • Previous experience in hotel front desk or housekeeping but not essential
  • Must be a people person
  • You have the ability to work independently
  • Must be immaculately groomed
  • A willingness to go above and beyond for all of our guests
  • The ability to show initiative and to be selfmotivated
  • A friendly and outgoing personality
  • Ability to work under pressure
  • Flexibility to work on a 7day rotating roster including days, nights, weekends, and public holidays.

About You...


You will have a friendly and enthusiastic attitude, with the ability to have positive involvement and interaction with both guests and the overall Hotel team.

MUST be available Monday to Sunday on a rotating and flexible roster with full working rights in Australia.

Employee benefits

  • Flexible rostered days
  • Monday to Sunday
  • On site parking
  • Ongoing training
  • Employee benefits program including discounted hotel stays across our group,
  • Health and wellbeing benefit payment

The Pay

  • As per the Hospitality Industry General Award 2020

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