Customer Service

4 months ago

Sydney, Australia HAYS Full time

Use your passion for customer service and propel your career within investments and superannuation

**Your New **Company**:
This is a leading global investment firm that is in full growth mode, priding themselves on managing a variety of asset classes from private equity, everyday families to hedge funds. Their aim is to give their customers attractive investment returns and employ world-class people who are dedicated to building a career within wealth and banking.

**Your New Role**:
You will join a multi-tiered contact centre that is created to help you develop and progress your career within wealth management. Your key responsibility is to be the positive first point of contact for customers, for their superannuation and investment enquiries. Further responsibilities will include:

- Providing excellent customer service by being informative, courteous and professional to all clients
- Responding to a high volume of inbound calls from investors, advisers, employers and third parties in a professional manner
- Providing customers with accurate product and service information across all complex products, and simplifying those complex products for all customers

**What You'll Need to Succeed**:

- A great fit for the role includes a recent graduate who is looking to harness their passion for customer service and start their career in an investments contact centre
- Somebody who has contact centre experience and handled complex products, whether in financial services or other industries
- Exposure working in fast-paced environments such as retail or hospitality or within sports
- The ability to start on the 8th of April and work full-time in the CBD for the first 5 weeks
- A hard-working, team-orientated attitude who wants to really make their mark on the bank and its customers
- PR, citizens or those that have full working rights for at least the next two years

**What You'll Get in Return**:

- Fulltime permanent role based in the Sydney CBD next to Town Hall Station
- After training only come into the office two days per week, reducing to one day after probation
- $70k + super, $500 STI per quarter for meeting KPI's and further salary increases every time you progress through your tiered training
- Fantastic training and progression opportunities - a four-tiered training approach that gives you the opportunity to increase your base salary by 20% and really propel your career in the contact centre
- Post-training period, you will be able to work flexibly and can have a predominantly WFH role if you desire

2852032

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