Field Service Representative

4 weeks ago

Brisbane, Australia Rheinmetall Defence Australia Pty Ltd Full time

**Field Service Representative - Mechanical**

**Rheinmetall Defence Australia Pty Ltd in Brisbane**
- Rheinmetall
- /
- **Field Service Representative - Mechanical**
- Ref.Nr.:

- **AU01463**
-:
- Contract Type:

- **Permanent Full-Time**

WHAT WE ARE LOOKING FOR

**About the Team**

This role will see you working in a team of 7 Field Service Representatives, all focusing on the Land 121 program or work. The FSR’s form part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD.

**About the Role**

The Field Service Representative is responsible for providing maintenance and advisory services for logistics vehicles, whilst delivering reliable, high quality and timely service support to the customer.

As a Field Service Representative**,** you can anticipate some of your day-to-day tasks to include:

- Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles;
- Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP;
- Being the face of the Rheinmetall brand when engaging with customers/stakeholders;
- Checking and monitoring the repair progress of supported vehicles and associated mission systems;
- Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility;
- Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
- Performing technical investigations associated with faults or damages of equipment; and
- Preparing reports associated with technical investigations, including technical inspection reports or technical briefs.

WHAT QUALIFICATIONS YOU SHOULD HAVE

**What are we looking for?**

Rheinmetall seeks applicants who exemplify our Company’s values of **Safety, Partnering, Openness, Respect and Trust (SPORT)**. This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes:

- Trade qualification as a Heavy Vehicle / Diesel Mechanic;
- Proven experience maintaining a fleet of (light, medium and heavy) trucks, servicing and repairing diesel engine and heavy trucks/equipment;
- Experience working with trucks / equipment specifically from European manufacturers;
- Automotive diagnostic skills, specifically with European manufacturers;
- CANBUS experience;
- Ability to work with mínimal guidance and supervision;
- Ability to travel when required; and
- Must hold or be eligible to obtain an Australian Government Security Clearance (must hold Australian Citizenship).

WHAT WE OFFER YOU
- Uniforms, tools and training provided;
- On-site subsidized café with themed days and multiple dietary options;
- Genuine career development and progression opportunities;
- Generous internal incentive and referral program;
- Work as part of a team with real purpose in what we do;
- Paid within an EA award with salary sacrificing and novated leases;
- Exclusive employee discounts with over 400 retailers in Australia to help cost of living;
- Long weekends every second week with a 9 day working fortnight;
- Opportunity to work on major projects within our Vehicle Systems (Logistic, Tactical Wheeled, Tactical Tracked), Electronic Solutions, Weapon & Ammunition Divisions);
- Extensive Employee Assistance Program to support overall health and wellbeing; and
- We are proud to be recognised as an Endorsed Employer for All Women by WORK180.

CONTACT INFORMATION

RDA Talent Acquisition Team

LI-KU1

**Applications will close on 7th of July 2023

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