Dispatch Coordinator

Job summary

**Entity**:
Finance
**Job Family Group**:
Business Support Group

Join our team as a Dispatch Coordinator in a fixed-term role, where you'll be at the forefront of delivering outstanding customer service to ensure the highest levels of customer happiness. Your role will be pivotal in establishing clear communication links between our products/services and our valued customers, while also gaining a detailed understanding of their needs and expectations.

**Key Responsibilities -**
- Collaborate seamlessly with Sales, warehouse, and transport providers to address or customer requirements.- Take charge of coordinating stock returns for undelivered products, coordinating customer-initiated returns to consistently meet and exceed KPIs.- Proactively handle returns, redirects, and NOR for bulk products.- Optimize carrier rates by efficiently managing bulk orders, contributing to operational efficiency.- Conduct quality outbound calls to our lubricant customers and Sales and handle incoming calls with a high level of efficiency and proactive customer service.- Fulfill ad hoc requests with agility and precision.**Qualifications -**
- Bring to the table 2 years of proven customer service experience.- Demonstrate effective time management skills.- Display intermediate knowledge of Excel.- Embody an agile demeanor and highlight your proven track record of continuous improvement achievements.**What's in it for you -**
- Flexible working arrangements- Collaborative team that celebrates achievements and diversity- Collaborative team with a safety-first approach**Please be aware that all bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand**

**Travel Requirement**

Up to 25% travel should be expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.