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Creative Content Specialist

2 months ago

Sydney, Australia Commonwealth Bank Full time

**Creative Content Specialist**

**About the Team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

**See yourself in our team**

In the Frontline Experience (Fx) team, we support the Retail Bank’s customer contact centres around Australia, known as Customer Service Direct (CSD). We support the business through industry-leading customer experience, change management, communications, workforce planning, vendor partnership and process and strategy functions.

The Communications team is responsible for ensuring the successful delivery of strategic communications and engagement activities, while providing support to the business unit leadership teams, stakeholders and internal customers.

This includes creating digital content ranging from graphics to templates for our communications team, assisting with video productions, supporting virtual and in-person events, and looking after our content and information platforms. A key function of this role is building strong relationships with stakeholders, and supporting them to create engaging and effective digital content that support our CSD strategic business narrative.

**More specifically you will**
- Create appealing visual and digital content, concept ideas, and collateral
- Support with video and graphic production
- Support with creative writing and storytelling where necessary
- Support the creation of collateral, content and internal communications through our digital channels
- Support the content management strategy for Customer Service Direct (Teams & SharePoint)
- Maintain and improve the critical business knowledge base that supports the business (SharePoint)
- Maintain our Digital Content & Events planner
- Support the maintenance and governance of our business distribution lists
- Develop and maintain effective working relationships with colleagues in Customer Service Direct and other RBS colleagues

**We want to hear from you if you have**
- Proven ability to create infographics, images, charts and templates
- Experience in production management, content and video development
- SharePoint (or similar content management system) experience
- Considerable experience using the Office 365 suite, including Teams and SharePoint
- Experience using Mac OS and Apple Keynote
- Sound knowledge of Adobe Photoshop, Illustrator, Premiere Pro, InDesign etc.
- Experience working in design or production teams
- Media (PR/External media/News/Journalism) or Communications experience
- Experience in events management, branding, illustration and/or photography skills would be an added advantage

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Advertising End Date: 21/04/2023

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