Customer Service Officer
3 weeks ago
**What you will be doing**:
- Provide information, advice and preparing documentation for staff, customers and their representatives in relation to arrears management issues.
- Deliver quality customer services through accurate product and procedural advice and prompt and responsive service delivery.
- Examine allocated arrears accounts and provide consistent and effective arrears actioning.
- Negotiate appropriate arrangements to clear arrears while monitoring arrangements to ensure they are kept.
- Conduct interviews with customers who are in arrears.
- Provide information regarding safety net options available to customers experiencing financial hardship.
- Comply with procedures, systems and policies to make recommendations, where necessary, for changes to more effectively achieve the unit's objectives and responsibilities.
- Work independently and with other staff within the Arrears and Debt Management, and other units and service areas to facilitate effective working relationships.
This process will also be used to fill a number of short term Customer Service Officer positions available.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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