Customer Service Officer

3 weeks ago

Brisbane, Australia Northline Full time

**Job no**: 494348

**Work type**: Permanent Full Time

**Location**: QLD - Brisbane

**Categories**: Administrative Assistance

Are you a self-driven, enthusiastic and have a customer centric approach to problem solving? Northline have the perfect opportunity for you

Based at our Redbank depot, you will be the main conduit of communication between the Brisbane Branch and Northline’s National Call Centre assisting Northline’s customers to have a positive experience. are seeking an enthusiastic and driven Customer Service Officer to join our depot in Kenwick.

Ideally you will enjoy working in a small team, have strong multi-tasking skills and thrive in a fast-paced environment.

**Key Responsibilities**:

- Ensure from an operational perspective that Northline customers have a smooth and positive experience.
- Managing quarantined freight and ensuring issues are resolved in an efficient manner.
- Ensure any paperwork errors, missing/mismatched, non-conforming or ineligible information is rectified in a prompt manner and reported.
- Complete depot searches where all findings are to be advised to the Service Centre.
- Contacting all customers with freight held at the depot to organise collection/delivery.
- A customer centric approach to problem solving.
- Demonstrated ability to work and communicate effectively with internal and external stakeholders.
- Proven history of providing excellent customer service to internal and external customers.
- Good time management skills coupled with a high attention to detail.
- Ability to work to tight deadlines and still have an eye for detail.
- Moderate levels of proficiency with Microsoft Office suite and strong data entry skills.

**About our Benefits**
- **Learning, training and development support - **Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
- **Employee recognition programs -** That recognise the value that the team and the individual bring to the Northline operation.
- **Wellness and benefits programs - **Such as our Employee Assistance Program, offering our teammates support, when they need it.
- **Regular team building**:

- **Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more**

**About Northline**

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

**Advertised**: 14 Mar 2024 E. Australia Standard Time
**Applications close**:

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